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I've been going round in circles trying to get a Skype credit refund after my account was suspended last month. The only way you can get a refund, apparently, is to log in to your account, but the reason I want a refund is because I'm locked out of my account. Catch-22.

The reason my account was suspended, BTW, was because I mis-typed my password (once) while trying to log in and the only way it could be re-activated was by answering a multitude of questions, such as 'what was your email address when you first registered with Skype?', 'what was the number of the credit card you used when you first registered?' 'what month and year did you first register with Skype?'

I really don't know how they expect ordinary people to remember these sorts of details. I've been using Skype for about ten years now and have moved house four times and changed countries , bank accounts and computers during that time, and I don't keep a record of every online activity.

I'm quite okay with no longer using Skype and am happy to abandon the account rather than expend any more time on jumping through their impossible hoops, but that seems to mean that I also have to abandon my Skype credit, with doesn't seem fair.

I'm getting very sick of large tech companies that don't publish telephone numbers and seem to have no proper customer services/complaints departments. Skype isn't the only guilty party in this regard - Adobe's the same. They publish no information about their inner corporate workings - names of departments, names of heads of departments, etc - and NO PHONE NUMBERS. I believe they only publish the address of their corporate headquarters because they're obliged to by law.

These monolithic companies are disempowering us by hiding behind the anonymity of purely online 'support' services manned by people who have no decision-making powers and are driven by algorithms.


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