Posted by Adam
Employee Attitude In The Return Counter At Fremont Ca Ross By Mowry !
I am a senior male at 77 years of age. Today (3-27-2019) I tried to return a gold color wall clock because of the unreadable numbers on the face. I purchsed the item on 3/7/19 and I returned it back to Fremont Ross by Mowry with a due receipt with the clock and the box undamaged. Only thing I did not put together was the fastener wire which I disposed when I took out the clock for trial at home.The girl at the Return counter (at appx. 3:30pm) was so rude and gave me a discriminatory look with patronage attitude. She started picking on me with the lack of the fasten wire, labeling my return as open box item and argued withme, while I was half way explaining.The Supervisor came later took side with the girl threatening me on refusing a refund, still treated my return as a damged open box case, even though the clock and the paper box were all in Sale Mint condition ( They were all I had got from the purchase, except the tiny fasten wire!) .They took this simple case of return item to the argument and seemingly a fight for about 25 minutes, and finaly allowed me a store credit, to hassle me. They seemed to intentionally twist the return policy in order to dictating on me as a customer. I was feeling so let down by their attitude.Please kindly help checking for me on how can I made a smooth return process without these kinds of untrained Ross employee !!!A loyal 28 year Ross customer in Bay Area.3/27/2019
