Rooms To Go customer service

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Customer Service

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Phone: 800-766-6786

  • How to reach a live person:
    • Press 1 for English
      Press 4
  • Hours of Operation:
    • Mon-Fri: 8am-6pm EST
      Sat: 8am-4:30pm EST
  • Email:
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  • Description:
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User Reviews

15
Sep

Posted by Anonymous


on 9/15/19 at 4:11AM

i Was informed that the majority of my purchase is NOT going to be delivered until October 10

I was only informed that the bed frame with headboard was going to be backnorsered


The delivery men BROKE a solar light that was in the porch railing

I will look for a replacement please fix

14
Sep

Posted by Anonymous


on 9/14/19 at 3:15PM

I did NOT receive. Call for my 3 orders of numbers 24320037, 24320038, 34320039

It is 6pm

If I had received a call I could hav shot something to eat
I just moved in

I need the furniture to sit on and sleep. On

I feel I was NOT treated like a valued customer

I purchased more than $8000 wither sale

I should receive some compensation for your poor customer service

06
Oct

Posted by Anonymous


on 10/6/15 at 7:52AM

Again, Rooms To Go did it again!
Waited to get my delivery for more than a month and when I got the delivery 2 items were damaged. Called two weeks later to see when we will get the replacement and they told me I have to wait more than two months to have it replace. Customer service representative cut me off and told "have a good day" while I was talking (super rude) Asked to speak with the manager and she told me that she wasn't available to take my call. Asked for her full name and I could not have that either. accirding to the customer service representative the supervisor's name is Loretta. (No last name)

I would like for Rooms To Go to replaced the damaged merchandise as promise.

26
Jul

Posted by Anonymous


on 7/26/15 at 6:49AM

Unable to resolve a issue at a store in Panama city beach regarding a chair, Manager is Mike McCabe. Also, delivery of 3 items was worst ever. This store does not appear to care about the customer. I am surprised that you have a customer service web site since the store has no customer service that I can see. Their mode of business is their way or the hiway for the customer....after the sale of course.

23
Sep

Posted by Anonymous


on 9/23/14 at 10:42AM

Horrible customer service, they never deliver my furniture and never call me, I had to call them numerous times..

Customer Service Ratings

Based on 4 votes.

2.5

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Corporate Office

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Hours of Operation

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Rooms To Go customer service news
Statements from Rooms To Go, Acceptance Now

Rooms To Go is committed to providing our customers with high quality, affordable furniture and is dedicated to providing an outstanding customer experience, which we continually evaluate and improve. We offer several options for customers to purchase ...

Rooms to Go plans to build new store in north Bibb County

The national furniture chain has asked the Macon-Bibb County Planning & Zoning Commission to rezone a 3-acre site at 5097 Riverside Drive from an agricultural district to a general commercial district. The property is across Riverside from The Shoppes ...

Rooms to Go's new center near Dunn will be 1.45 million square feet

The Rooms to Go distribution and retail center is under construction along Interstate 95 near Dunn. It is set to open in August. Furniture retailer's huge distribution center takes shape near Dunn. Buckley. Furniture retailer's huge distribution center ...

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