CVS customer service

Find contact information for CVS customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest CVS customer service news.

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Customer Service

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Phone: 800-746-7287

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  • Hours of Operation:
    • Mon-Fri: 8am-6pm ET
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User Reviews

01
Sep

Posted by Anonymous


on 9/1/23 at 1:39PM

The best in-store experience I've had at a CVS store came when Tammy, who works in cosmetics asked if she could help me. She so nicely spent time helping me with choices and suggestions. I just have to sing her praises and will search for her every time I go into the store ( CVS, Stoney Point Road, Santa Rosa, CA).

17
May

Posted by Michaela Turner


on 5/17/23 at 8:47AM

I switched to CVS for the savings. I stay for the service. I'm greeted when I enter. Someone checks that I find what I'm looking for. Employees smile at me. Thank you for a pleasurable experience, as always!

12
Sep

Posted by Anonymous


on 9/12/22 at 1:07PM

I dealt with Yennifer while trying to update my credit card information. She acted like she could not hear me and made me repeat items several times to the point that my daughter took the phone to provide the information. She told us to use the app if we were not happy with the way she was handling the call. I found her to be rude and condescending. Having been a CVS customer for over 20 years, I have been used to better service in the past. Perhaps Walgreen's will provide better customer service going forward.

16
Jun

Posted by Chickboss71


on 6/16/22 at 11:56AM

Very discouraged with recent visit.Member of management was at self checkout.He scanned my items I had several coupons.He wanted me to use my care pass.I told him if it was necessary.When I looked at my receipt my care pass was reduced to .98 cents.When I returned to the store he said he couldn't do anything about it.Said I should have went thru the main resister to avoid this happening.He is the one having everyone use the self checkout.Seems he can can control our coupons and rewards.He also told me I didn't pay anything for my purchase.Ye I did I lost 9.02 of ma carepass.

15
Jun

Posted by Anonymous


on 6/15/22 at 11:05AM

I am so dissatisfied with the customer service at CVS pharmacy on Falmouth Road in Hyannis Ma. First of all I called to to refill a prescription. The young man told it expired. And I was confused I thought I had several refills left. I was asking some questions and he was abrupt and rude. I realized my mistake and began to apologize and he had hung before I could finish my sentence. Horrible customer service. Then I entered the store today at 1:30 to pick up prescription not knowing they close for lunch. I was in line behind the last customer and when she was done they told me to come back in an hour . I was standing there!!! What kind of service is that. Unacceptable! Why don't they stagger their lunches instead they close at lunch time when many people can get out to pick their scripts up! But to turn a customer away while they are standing in front of you is just horrible. Never in my long career with the public and customer service did we ever turn anyone away so we could go to lunch or leave for home. Despicable!! I will move my scripts to a different pharmacy in the future!

View all 564 CVS customer service reviews »
Customer Service Ratings

Based on 135 votes.

2.7

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Hours of Operation

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CVS customer service news
CVS CEO Merlo gets personal with new data-driven health-care model in Aetna merger

Without calling out Amazon or PillPack by name, Merlo touted CVS' superior customer service. He was speaking to business and community leaders at Town Hall, a civic forum in Los Angeles. "Online and mail-order pharmacy has existed for many years, and ...

CVS Sinus Relief Nasal Mist recalled for microbiological contamination

If seasonal allergies are kicking your butt, it might be a good idea to double check your nasal spray before using it. The manufacturer of CVS Health's 12 Hour Sinus Relief Nasal Mist has issued a voluntary recall due to a contamination. The product ...

The Strange Story of How Frida Kahlo's Face Ended Up on an $8 Bottle of CVS Nail Polish

In 1946, shortly before her 40th birthday, Frida Kahlo painted what might be the most tragic self-portrait in her whole collection. It's called “The Wounded Deer,” and re-imagines the Mexican artist as prey; pierced by a shock of arrows and left to die ...

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