Posted by Loca
This company FRAUDULENTLY charged by bank account.
Public Storage customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Public Storage.
27
Mar
06
Jul
11
Mar
13
Jun
Posted by Anonymous
Hi,I'm having a serious problem with the storege i rent from in New Orleans Louisiana.
I went in and made a payment on,6,6,2021, but yet they're contacting me telling me that they did not receive my payment. I went back and spoke with the exact lady that i made my payment to,and she told me that she must have applied my payment to the wrong account, and that she had to get in touch with her GM,to find out what to do about a situation such as this. The assured me that they would contact me lator that day, but no one contacted me. I received a message via email, telling me that I'd missed the payment and i had a late fee.
30
Jan
Posted by Carla Holland
Public storage is cut my luck at two week intervals when they're supposed to wait 30 days after they notify you that they're going to cut lock my my roof had been cut open and left that way for three months now I went to move out today my stuff was molded mildewed broken and stuff was missing. People you have a right contact the Federal trade commission and also the fraud in business commission. if anything everybody could go together and start a class action suit because there's no telling what all these people have destroyed and why were they letting someone crawl around in the Attic to cat mine and other people's ceilings and the electricity there.
02
Apr
Posted by JC
today April 2nd 2020 .... during a dangerous worldwide pandemic .... I received a harassing phone call from public storage where they demanded I physically go and place a lock on my unit (my last lock was forcibly removed because my credit card on-file was renewed and thus the charge was declined, however I immediate paid and updated credit card information once I was aware). I cannot believe how public storage is willing to put clients at RISK
...... once I argued that it's dangerous they "backed off" but the harassing phone call had already happened ..... I don't understand the lack of consciousness for the situation we're living
09
Oct
11
Jul
Posted by Anonymous
Second Time In The Six Months I've Had The Storage Unit That I Have Been Randomly Put On Autopay Without Consent And Due To That Have Been Charged Twice. This Is Also The Second Time That It Has Taken Over A Week To Get My Payment Reversed. The First Time This Happened The Guy On The Phone Told Me That It Would Take So Long To Get My Money Back I Might As Well Jsut Leave It In There To Pay The Next Month. I Wish I Would Have Never Rented Storage Here And Will Be Moving Out Shortly.
28
Mar
Posted by mikesli
This Review Is For The Public Storage On Cherry Ave In Long Beach Ca. The Rude, Unprofessional Manager Named Tina Couldent Put Her Burrito Down For 1 Second To Talk To Me And Started Cursing At Me For No Reason. What Manger Comes From Behind The Glass With A Mouth Full Of Food To Talk To A Customer. My Mom Passed Away And Im Her Only Son. Public Storage Gave Me A Form To Get Notoraized Which I Did With A Copy Of The Death Certificate. On The Death Certificate, It Shows That Im Her Next Of Kin, Im Her Only Son. Also On The Death Certificate It Says She Is Divorced. They Still Wont Let Me In My Moms Storage But Will Let Her Ex Husband In Which Makes No Senses Because They Are Divorced!!. I Even Have The Divorce Papers To Show He Gets Nothing. But No Manger Tina Couldent Stop Showing Food In Her Fat Face To Comprhend This. My Mom Would Be Rolling Over In Her Grave If They Knew What Kind Of Company Does This. Who Gives Access To A Ex Husband But Not The Next Of Kin!!!!. My 2 Year Old Son Can Do A Better Job Then The Manger There. I Want My Pictures And My Moms Memintoes Which Me Being The Son Should Already Have Access Too. I Cannot Put My Mom Down Peacefully Untill I Gather All My Moms Belonings Which This Place Is Not Letting Me. Oh Plus I Have The Gate Code, Both Of The Storage Keys And Her Drivers License. You Would Think After Telling The Manger Tina About This She Would Put The Burrito Down And Talk To Me But Nope!!! She Didnt Care My Mom Passed!!! She Is The Rudest Person I Have Ever Encounterd In My Life!! Oh But Public Storage Still Charges Me $ 250.00 A Month And For What A Storage I Cannot Get Into.i Have Called Coperate Numerous Times And Emailed And Yet No 1 Responed. If I Have To Bring A Attoerney Into This And Sue Then Thats What Im Going To Do. Public Storage You Are Crooks Keeping My Dead Mothers Storage Hostage. Beware Never Rent From These Crooks! And Stay Away From Ther Long Beach Public Storage And Cherry Where Managment Has No Clue On How To Do There Job Tina!
01
Dec
Posted by You suck
Don't come here. These people are scam artists. I left my storage unlocked intentionally because I did not want my stuff anymore. I came back three days later to close the account. When I get there my pin for the gate was not working. However when I spoke to the receptionist I found out my lock was replaced with one of theirs. Than I was told that I needed to pay 80$ to remove my Belongings or "trash" from the unit. So I angrily pay the 80$ and low and behold most of my stuff was gone except a few large peices. So Naturally I remove them. What struck me as the most odd was I never called about my lock being replaced. I was never called about my unit being open. Nor was I called about my belongings missing. I was however called about a fee if the account was not closed on time. I was told a day not a time. So when I showed up an hour before the campus closed I was very surpised that my code did not work. I was extremely mad that my lock was replaced as well. It seemed like the unit was locked with out my knowledge so that the company could charge me 80$. I really see no other reason for this stady behavior..they can claim policy this and policy that. But I talked to the local tenants and I was not the first victim of this storage scam.
29
Nov
21
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05
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25
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04
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12
Apr
Posted by Anonymous
Your Storage on S. Cobb Dr. In Atlanta, Ga. Will lose a lot of money, because of the woman that you've hired there! I waited a LONG TIME for her to show up! She complained that her mother was sick or some such thing, but she smelled like a distillery! She was rude, and when other people who were waiting, saw what shape she was in THEY LEFT...along with ME! I remember her name is SHEILA....she will, again be the reason your storages are NOT FILLED!
02
Apr
24
Feb
Posted by Unsatisfied
The public storage on New Halls Ferry is terrible have been trying to get in my unit for three months they gave us the wrong keys first then made us pay for another lock. Come back a week later and still cant get in my unit the manager wint respond just horrible customer service once I get my things I would never recommend this facility just ghetto
26
Jan
Posted by Anonymous
My name is Cynthia Goddard and I've had a rental storage unit for almost 2 years and my rent has been raised as other storages don't do this your manager Darnell keeps sending notices to my friend Vera Watkins in California as she doesn't appreciate it and I've told your worker already please stop sending her my personal business this is out of control and I struggle to pay my unit late fees I am totally disabled and receive Social security payment I had paid what Icould last month and I went to the property to get my winter clothes and other extremely important documents that I needed and my code wouldn't work therefore it costs myself alot of money to get copies of my personal information inside the unit which isn't excetable this needs to stop !
20
Jan
29
Oct
Posted by Anonymous
Tamika at the Kansas City Armour branch is the worst property manager ever. I called in advance on my 3rd attempt to drop off my keys and lock (first 2 attempts unsuccessful as the office was locked up with no one in it). I called and ensured someone was there, showed up fifteen minutes later after speaking to Tamika and the office again was empty. I waited 30 minutes before dropping my key and lock in the deposit box and leaving. I called to notify them they key and lock had been dropped off and requested a call back. Upon her returning my call, she left a ridiculously rude voicemail that I would love to play for anyone at corporate reading this. She is spiteful, conniving, and an overall disaster at being a property manager. No one, and I mean no one, that is operating a company should call and leave voicemails that go against every rule of customer service. She did everything but call me a B* in the voicemail. Please, if anyone of authority is reading this please contact me at . I have saved the voicemail and would love to play it for anyone who needs the entertainment of her sideshow circus antics.
29
Oct
13
Oct
Posted by Anonymous
I gave my daughter the contents of a three bedroom townhouse which she placed in public storage. we are a military family and moved around a lot.so because one day we would come back we got a storage with public storage from 2012 to 2015 during these years we kept insurance but as time went on trying to keep up with fees late fees extreme lockout fees and rising rents we were notified several times the lock was cut off and being out of town thought cameras would be viewed and it wasn't unreasonable to think paying for a new lock would suffice!!! on the 6TH of this month my daughter moved contents of storage, only to discover that 2/3 of all contents were gone.the insurance is lapsed what was left was molded and warped from water damage. My question is this, after paying literally thousands of dollars to your company why was your staff not more proactive when i was being contacted about missing locks,they would always say video showed nothing??? Now my daughter and son have to figure out what to do since all the linens,dishes pictures,Both of their rooms contents coffee tables,curtain ..."EVERTHING, they need now for their new place... We are a military family. I am a disabled veteran on a fixed income trying to pass on my things to my children. Now both are left trying to continue on with college, one of which is also an employee of Public Storage ??? She took the job to save for an apartment and thought they were a a reputable service and our things were safe.. The insurance is of no use as i could no longer afford as rent increased.. Feeling let down depressed and Angry
03
