Public Storage customer service

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Customer Service

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    • Mon-Fri: 5am-9pm PST
      Sat-Sun: 5am-9pm PT
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User Reviews

Posted by Loca


This company FRAUDULENTLY charged by bank account.

Posted by John


My credit card account has been billed $163.98 for storage which I don't even have rented. I'm disputing this with BOA. Why are you charging me for space I don't rent???

Posted by Anonymous


This is a criminal enterprise. They took my payment then sold my unit anyway. Now, the manager is trying to extort more money from me by holding my other unit hostage. Nobody will answer my calls and I don't know what to do!!

Posted by Anonymous


Hi,I'm having a serious problem with the storege i rent from in New Orleans Louisiana.
I went in and made a payment on,6,6,2021, but yet they're contacting me telling me that they did not receive my payment. I went back and spoke with the exact lady that i made my payment to,and she told me that she must have applied my payment to the wrong account, and that she had to get in touch with her GM,to find out what to do about a situation such as this. The assured me that they would contact me lator that day, but no one contacted me. I received a message via email, telling me that I'd missed the payment and i had a late fee.

Posted by Carla Holland


Public storage is cut my luck at two week intervals when they're supposed to wait 30 days after they notify you that they're going to cut lock my my roof had been cut open and left that way for three months now I went to move out today my stuff was molded mildewed broken and stuff was missing. People you have a right contact the Federal trade commission and also the fraud in business commission. if anything everybody could go together and start a class action suit because there's no telling what all these people have destroyed and why were they letting someone crawl around in the Attic to cat mine and other people's ceilings and the electricity there.

Customer Service Ratings

Based on 9 votes.

1.8

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Public Storage customer service news

Public Storage Opens 7-Story Self-Storage Facility in Jersey City, NJ

Update 3/17/17 – Public Storage has completed work on its largest self-storage facility and opened the top six floors of the building for business. The facility offers 3,978 units. To celebrate the project's completion, the REIT will host a grand ...


Public Storage Affiliate Shurgard to Buy 5 Pelican Self Storage Properties in Sweden

Shurgard Self Storage Europe SARL, the European affiliate of U.S.-based real estate investment trust (REIT) Public Storage Inc., has agreed to by five Pelican Self Storage facilities in Sweden. The deal is expected to close tomorrow, with Shurgard ...


Public Storage (PSA) Q1 FFO and Revenues Miss Estimates

Public Storage's (PSA - Free Report) first-quarter 2017 funds from operations (“FFO”) per share of $2.34 missed the Zacks Consensus Estimate of $2.43. Quarterly revenues of $645.5 million also fell short of the Zacks Consensus Estimate of $655.8 ...

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