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I gave my daughter the contents of a three bedroom townhouse which she placed in public storage. we are a military family and moved around a lot.so because one day we would come back we got a storage with public storage from 2012 to 2015 during these years we kept insurance but as time went on trying to keep up with fees late fees extreme lockout fees and rising rents we were notified several times the lock was cut off and being out of town thought cameras would be viewed and it wasn't unreasonable to think paying for a new lock would suffice!!! on the 6TH of this month my daughter moved contents of storage, only to discover that 2/3 of all contents were gone.the insurance is lapsed what was left was molded and warped from water damage. My question is this, after paying literally thousands of dollars to your company why was your staff not more proactive when i was being contacted about missing locks,they would always say video showed nothing??? Now my daughter and son have to figure out what to do since all the linens,dishes pictures,Both of their rooms contents coffee tables,curtain ..."EVERTHING, they need now for their new place... We are a military family. I am a disabled veteran on a fixed income trying to pass on my things to my children. Now both are left trying to continue on with college, one of which is also an employee of Public Storage ??? She took the job to save for an apartment and thought they were a a reputable service and our things were safe.. The insurance is of no use as i could no longer afford as rent increased.. Feeling let down depressed and Angry


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