Posted by Bev
I have to agree with the people who say poor customer service, I can't even reach anyone and the chat is scripted.
Poulan customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Poulan.
01
Jun
01
Jun
Posted by Pissed customer
Damn shame y'all got so freakin' high tech, you're too good to talk to someone on the phone. Your website sucks to try to find parts. But you guys are soooooo much smarter behind your IT desk than us poor sods out here that actually have to sweat for a living and try to find parts that YOU made.
30
Jun
15
Jun
08
Jun
17
Dec
Posted by Roli
I own a poulan pro pr240. This weekend I will bring to a field and light that piece of crap on fire. Own it for 3 years and take very good care of it, fuel stabilizers fresh gas, lubrication and every year repairs. You should be ashamed to sell garbage like this. NEVER again will I buy any thing related to poulan husqvarna etc. Hate your company and its garbage equipment. I will send you a video of that piece of crap melting.
16
Nov
Posted by shouldhaveboughtastihl
Hello im having a bad day, should i say i was having a bad day because I have been working on a Polan pro chainsaw for days. new pull rope to start this insanity off, then new bubble and fuel lines then a carburetor, plugs, and fuel cap. This scrap metal piece of worthless trash will never cost me another second of my time or another cent from my pocket. It is laying in pieces as it should be on the floor of my barn where i disassembled it with a two pound hammer. Polan I am very unsatisfied with all of your products and I will strongly encourage anyone thinking of buying one of your products to reconsider. Even if they have to take out a lone. Shame on you.
13
Sep
Posted by Anonymous
Purchased a Poulan 301 two and a half seasons ago. Nothing but trouble from day 1! Blade belt broke 3 times first season. Figured out guides were assembled wrong. This season transmission seized up, axicls bent to point of breaking, battery died completely and a back tire went flat. Of course I'm out after warranty and like other folks here can't get anything from customer service. Worst I've ever seen.
24
Aug
Posted by Vic
I purchased a Poulan pro 30 a year and half ago. The Transmission is gone in it. I called about a replacement and a ridiculous price of $ 457US. I live in Canada so that will be even higher! Called the USA Number and eventually got transferred to the Canada Division in Woodstock New Brunswick. I spoke to somone about the Situation and took my info and said they will call back next day. Nothing back, So I called again, Same situation, no call back, So today I called again! Put on hold for around 15 minutes then I got disconnected!!! Spent over 1 hour or Should I say Poulan WASTED My time today.HOW? Do I Get Service????
13
Aug
01
Aug
11
Jul
Posted by Peter
This is the worst customer service number I have ever encountered. I have a Poulon chainsaw that is out of warranty and had a question about fixing it. I tried option #2 for technical questions but there is no way to get a live person. When I pressed 0 for an operator, it goes to an employee's voicemail. ?????? I will never buy another Poulon product again!
30
May
27
Dec
Posted by Anonymous
Brand new snow blower missing a spring. Called customer services and was told it was on back order and would be a couple weeks. It's been a month. Took me 4 calls and an hour and of being put on hold and constantly disconnected before I could get someone to finally tell me it will take another week or so for it to make it to me. Seriously??? What horrible customer service! And not even an apology!!! Wow. We only buy from companies with good customer service so I cannot recommend Poulan to stand behind their products.
30
Nov
06
Oct
Posted by Anonymous
I have been trying to get into a live person on your customer service line for two solid days. My questions cannot be answered by any of your FAQs or your myriad of online prompts. Please have someone call me immediately (I am in Hawaii) This cannot be solved online. Thank you.
Inette Miller
13
Apr
04
Apr
Posted by Bill t.
I have a Poulan 4218 AVX chain saw, the worst investment in a chain saw I've ever made. The extrusion molded plastic fuel cap leaks like siev, it offers so much resistance because of the massive surface area of threads on the cap that you need to use a vise grips (literally) to screw and un-screw the cap. Also since the surface that the gasket of the cap should seat on is indented and slopes downward there is no way you are ever going to get good seal, and this is not to mention the fact that the cap is oriented to side instead upright; DUH! But my real problem is that the cap to chain bar oil reserve is the same incompetant design, and must have stripped off it's threads and now loosely turns either clockwise or counter clockwise but can't be removed.
I don't know what kind two year community college industrial design program it was that yourt C- armature engineers graduated from, but you'd think they be able to see the flaws in this design. Alas, I see that you are still using the same design in your new models - not that I would ever buy another one of your products. In fact ,if I find the time, I'm thinking of putting up a YouTube video chronicling my miserable experience with your badly design product, maybe I'll smash the piece of junk with a sledge hammer at th end for dramatic effect, in hopes that video will go viral .
Done with poulan for life.
Bill t.
07
Aug
Posted by bucdano
I CAN'T COMPLAIN ABOUT THE SERVICE.....THERE'S NONE TO COMPLAIN ABOUT!!!!!!! JEEZ. I have bought an 18 inch Poulan PRO chainsaw. The on/off swith appears to be frozen in place. It doesn't move in any direction. The choke lever will pull out but not stay fully open. Unit will not start!! Can somebody call me with some help. Phone is . Thank you!!
10
May
Posted by Anonymous
I have a Poulan hedge trimmer 25HHT nothing but problems from the day I purchased it.
Choke lever made out of plastic replaced 3 times already, muffler fell off 3 times last time lost the bolts ordered new ones only to have muffler fall off again. Small metal heat deflector broke off this machine is junk.
I see that Poulan has discontinued it guess what? I know why its JUNK>
24
Feb
Posted by Kurt
Poulan P3314 and others, Engineering take note
There is a manufacturing flaw in some Poulan engines that seems to be going unnoticed that is causing the
internal destruction of these engines.
The defect is this: In the crankshaft (P/N 545112901 and others) the shafts which are pressed into the counter weights are allowed to protrude past the face of the counterweight into the connecting rod space. The newer style forged connecting rods (not the earlier narrow stamped rods) are wide enough to interfere with the protruding shaft ends. The rod end wears against the shaft ends and actual steel slivers and bits are released inside the crankcase. It looks like the damage done by overheating, fuel/oil mixture issues, or carbon scoring. The problem is being misidentified in some cases, not warrantied and the customer is without recourse.
Our most recent purchase was three P3314 saws in late 2012. All three saws lost compression an failed within a few weeks time. Scoring of the cylinder walls appears like operator misuse, right? Scoring of the intake port side was unexpectedly observed as well.
I called Poulan customers service who referred me to my local Poulan service center. They were no help after several months and lost or neglected to return my used offending part sample. Poulan has no direct contact like other companies, that's why you are reading this here. I hope Poulan see's this and chooses to correct the problem.
