Poulan customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Poulan.

Posted by snort112


My name is Elton Tucker I purchased a Poulan weedeater from odel. The weedeater would not start, so I took it to a Sears repair shop, because one of your reps. told me too. I called Sears to see if they accepted Warranty on a Poulan product and they said yes. So I took it to them and now they want to charge me $99.00 to fix your workmanship. The repair guy said it was a trigger gas switch, that needed to be adjusted and the choke was not hooked up.. You should replace this and not charge me more than I paid for it.

Posted by urkeytowealth


I have had many chainsaws and this is the first poulan and it will be my last. Terrible engineering and cheap parts. It takes twice as long to change the saw chain due to poor fitting cover and adjustments. The gas cap is made out of a material that swells when it comes in contact with gasoline. Now does that sound smart? You have to have a large pair of pliers to get the cap off. Carbon buildup in the valves caused me to have to have it cleaned out the first year I had it. And the other comment is correct there is no easy way to reach anyone that cares.

Posted by Voodoo


Good luck reaching someone who cares at Poulan Customer Service! I purchased a defective product NEW and was told to take it to be repaired and wait at least a week. I own several Poulan products but won't buy any more!

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