OfficeMax customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from OfficeMax.

Oct

Posted by Ed

on 10/27/20 at 2:35PM

I would like to express my disappointment and frustration about the OfficeMax store located at 13275 City Square Dr, Jacksonville, FL 32218.

Today, I visited this store in search of a chair mat as I have done for so many other items in the past. After no approach from any sales agent, I decided to search for a chair mat by myself. I finally found chair mats in the rear of the store and happily found the one that I wanted that was in the display, marked as $49 ±. After lugging this huge piece of plastic by myself to the front of the store, trying to keep this unwieldy object under control... then wrestling with it while standing in line to keep it upright for over ten minutes, I finally find out at check out, that the price in the register was $99 ±.

I complained to the manager that the price listed was different than what the store had advertised on the rack. He informed me that if there had been two items in the bin, then he would have given the item to me for the advertised price of $49... but since this was the only one, he would not honor the price that was displayed. He blamed this policy on the general manager.

Please tell your store manager to get his act together and put the proper price on your store items. I am very frustrated and upset about this. I feel like "the old switcheroo" had taken place and I spend a lot of energy carrying this big thing to the front of the store only to find out that it was all "smoke and mirrors". Please have someone contact me if you have any further questions. I look forward to a better experience the next time that I shop with OfficeMax once I can get over this.

Jun

Posted by matt

on 6/1/20 at 2:40PM

made a purchasse online was told it was in stock and that it would be delivered via next business day delivery. well 5:00 pm est it still wasnt shipped so i did a live chat and got 5 different answers.. so i called in and talked to a csr (after 47 minutes on hold) and she first said it would be on time then said it would be 3-5 weeks then said she had no clue . she refused to get a supervisor. she also told me i could cancel the order oand rebuy it for pick up instaed of delivery but that would have cost me $80 plus tax more than what i already paid i will never do business with them again

Jul

Posted by Anonymous

on 7/30/19 at 3:30AM

Your drivers at 50 rado drive Naugatuck ct are speeding threw the parking lot like mad men running over animals birds and putting other people lives at risk ! There are 2 other companies in This complex w over 50 employees . Next step is contacting the police !!

Oct

Posted by Diggs

on 10/4/18 at 10:42PM

I was shopping at a store site at: 1707 J St, Sacramento, CA 95814 on 10/04/2018 and heard unprofessional comments from staff and confusion on ringing me up at the register because I forgot an item and went back to get such. There were talks on a medical condition I have of P.T.Stress.D./Panic and I heard that I am not on my med's and I even heard a comment from a young lady on that she stated I was a nut when I simply asked her for help finding an ink cartridge for my printer and there was a strong feminine odor as well when she was in uniform and on duty. I was also told a wrong file on number 7 to look for file folders. I have my earbuds in and usually am on the phone or listening to music, but this time was not and even spent over a hundred dollars at this site. This is a breach in the UNRUH Act and slanderous with that of gossip and unprofessional in nature as well. I am a registered voter with no criminal record and trying to recuperate from agitation to this ailment due to a mugging that the criminal plead "No Contest"(Guilty) and agreed to pay financially and has a violent criminal record (X-Reference # 5169536)...I can be confused with family too that also have such negative records... as a father or brother....

6.)Then Ridge-Way Courthouse> 3341 Power Inn Road, Sacramento, CA 95826-USA-Case # 16DV00926, the one of we know brother/family that there were formal report #'s made and the case being dropped and the court not even recognizing his/there claim. Still can gain a civil suit for slander as well. I have a recognized contract in other courts. There is a Dennis Kane -SR- that is mentioned in the report and > similar to a Michael Jackson item but not in a positive way...NCRIC, SacSheriff report # 2005-8002414 (X-Reference #661678).

Jul

Posted by Steven

on 7/25/18 at 10:25AM

I recently purposefully went to your store with a $30 coupon to buy HP printer ink. The cashier had to point out to me that in small print on the back of the coupon read the HP exceptions. I think sales must think that this deception successfully got me into your store. I was a regular customer and I don't like businesses that I support with my patronage trying to deceive me. So instead of getting me into your store I will now be going to staples. Good job sales!

Mar

Posted by Anonymous

on 3/30/18 at 7:27AM

I enjoy shopping with/at Office Max.

My complaint is that Office Max supports the Ingram Angel show on Fox News network.
This woman's show should not be supported after her comments and attack of David Hogg, Parkland High School shooting survivor.

I will shop elsewhere until I hear publicly that Office Max no longer supports Fox News network.

Mar

Posted by Anonymous

on 3/22/17 at 4:43PM

Useless service
Kona Commons Office Max Big Island Hawaii

Worst customer Service disgrace to customer service.

We left after waiting for over 30mins reminding them we are still
waiting at computers. No one came.
The counter guy and a colleague didn't care or apologize when we said we were leaving. They laughed at us. I will go to trip adviser too to let customers know what service they will get at this store.

Dec

Posted by Anonymous

on 12/20/16 at 3:03PM

I went into Office Max on Black Friday, I purchased two desks. I had to wait 1 week or so for the people who put your desks together to arrive. My appointment was with Apollo your subcontractor between 1pm and 5pm. I waited from 1pm to 4pm, at 4pm I called to confirm that someone was still coming. I was told they would have to call me back. At 4:45pm I received a call back stating that they came out and I wasn't there, I asked what time did they come and they said 8am. My apointment was for 1pm to 5pm not 8am. I was told their tech had a doctors appointment so they had to chnage my appointment. When were they going to tell me. They rescheduled me for Friday 2 days later at 8am. I ws there at 7:45am at 8:20am I called Office Max to see where the tech I had to leave a voicemail. At 8:30 Linwood Green called to advise me that he is the tech and he is at Bojangles having breakfast and he will see me at 9am. I said my appointment was at 8am. He very rudely said "no madame, your appointment is between 8 and 12 and I get to come at my time." I explained to him that since there was a mix up two days prior they set this up so i would not have to wait a second time. He said they had no right. First headache.

I then go back to Office Max and purchase another desk. This time it is not in stock it has to be ordered so it must be delivered. The delivery date was Dec 19, 2016 between 8:30 am and 5pm, at 4:30 December 19, I called Office Max to check on the delivery to be told, the delivery company is overwhelmed with deliveries and it will be delivered between 8:30 and 12 noon December 20th. Guess what it is 4:52pm December 20th, no desk. So I call Office Max, and I get told give it a couple days to get resolved. Are you for real. I just waited two full days. 8:30 to 5. I think Office Max owes me big time.

Nov

Posted by Anonymous

on 11/16/16 at 1:52PM

I have had bad experiences with the store in Santa Cruz before, but today was truly the last straw. I was trying to find the right refill for th desk calendar stand on sale. I looked up to see an employee watching me. I asked if he could help. He grunted. I explained what I was looking for and he laughed and said he had no idea. I asked if someone there could help and he said probably...a manager maybe. I asked if he could get a manager and he pointed across the store and said "you can ask her." I said that perhaps I needed to try Staples instead and he said "sure."
I get that retail is not super fun. I've been there and can attest. But seriously? Does my business really mean so little to your company.

Anyway, I thought you should know. If my customers were peeved with the way I run my business, I would want to know. But I'm not a corporation.

Oct

Posted by Anonymous

on 10/12/16 at 11:57AM

I have just had a terrible experience at the Silverthorne, CO store. An employee there by the name of Dakota began by telling me he could not help me with my question and did not know anyone who could (I was looking for a print server). I asked him to show me where I met be able to find the product, and he acted very annoyed. Unfortunately, he checked me out as well. During this transaction he acted annoyed that I did not have our tax exempt code with me and said it would be an lengthy inconvenience to look it up. There was no line so I asked him to do it. Again, he acted annoyed. Just thought someone would know.

Oct

Posted by Anonymous

on 10/11/16 at 12:14AM

To Whom It May Concern. My Name Is Samuel Habib. My Email Address Is [email protected] Friday 10/7/2016 I Went To Office Max Located To Have The Comp.technician Check My Friend's Laptop Becaue It Was Very Slow And Infected With Virus I Was Highly Welcomed By A Professional Technician His Name Is Alex Hrenandes, He Was Very Friendly . After Explaining All The Problem With Comp. I Asked To Cler The Virus And Install The Antivirus Protection Plan With One Year Guranty. When She Started To Use It, It Was Still Withe The Same Problem. On 10/10/2016, I Took It Back To The Store. This Time I Talked Eddy - Another Tech. Who Was Gloomy, Unfriendly And Rude. When I Asked About Alex Who Helped Me Me Last He Said " I Don't Know, I Asked Him When Alex Will Be Back He Didn't Give Any Answer. At That Moment I Felt That I Was Talking To An F.b.i Agent Or C.i.a Personnel . When I Told Him About The Virus That Is Still On The Comp He Told Me That I Probably Okay The Virous. And Asked Me How I Use The The Comp,thinking That He Was Talking To A Little Kid Or An Idot Person With No Respect Or Consideration To My Age. My Friend Who Was With Me In The Store Told Me The Reason Eddy Was Talking To Me That Way Because I Have A Stron Accent

Aug

Posted by Equigal45

on 8/15/16 at 5:24PM

After taking my computer to office max to have Windows 10 installed, ( I had them do it to make sure everything was backed up and I wouldn't loose anything), I have not been able to use my computer! It's destroyed. I can't even get the screen to come on. I keep taking it back and now they say I need a new computer. They should give me one since they ruined mine. Never had a problem with my computer before they got it!.

Jul

Posted by A Norfolk Teacher

on 7/12/16 at 8:01AM

I have just received perfect service from Kai in the Military Highway store in Norfolk, VA. She did an outstanding job answering my questions and assisting me with my account. I am very appreciative.

A Norfolk Teacher

Jun

Posted by Anonymous

on 6/8/16 at 3:41PM

I will never use your store again. I was in store 06174-130 Commerce Blvd., Fairless Hills, PA 19030. I bought a trifold board that came to $7.94. I gave the cashier $20 & when I got my change he said I only gave him a $10. The manager-Rossi-counted the drawer & said it was only over by $5. I don't make mistakes with money as I'm a statistician. A cashier should be taught to keep the money on the side until the transaction is completed. Mr. Rossi was not particularly nice & didn't accept my idea as to how the cashier should handle the transaction. You lost a customer for life. I no longer want the $10, but an apology! A horrible experience! For $10, you lost me as a customer & I plan to tell all my friends.

Apr

Posted by Anonymous

on 4/24/16 at 2:50PM

Office Max in Riverhead,N.Y.
Nobody is ever in that store and tho I do alot of business there and the workers have been very friendly & helpful....this past Sunday I had a very horrible experience there with an employee named Louis and the manager on duty named Lindsey. Tho clearly in the wrong, she did everything to protect him.....never trying to fix the situation or apologize to me. In fact, she walked away from me 3 times and I had to call her back. Never will I go there again.
An old business proverb says- "it takes 2 dollars to maintain a client, 3 dollars to get a new customer & 5 dollars to get an old client back.

Feb

Posted by Robert

on 2/26/16 at 10:03PM

I had been recently dealing with officemax in Hampton Virginia riverdale Shopping Center they are very poor keep losing by orders when I drop left the order for business cards and they never done them on me and never contacted me I will never deal with them again

Feb

Posted by Kp

on 2/14/16 at 1:34PM

Been looking for a desk for my sons room. Saw a nice bundle $237 office max in oneonta ny on Sat 2 13 Called Sunday 2 14 said we have it in stock Drove the forty mins he tells me that it was a sale price that ended yesterday I said i never saw anything that said it ended yesterday or i would have made the trip back yesterday with my truck What a liar i thought as he tried to sell me a bigger desk I left the store pretty pissed that this guy just wasted an hour and a half of my Sunday Anyway there was no one in the store 5 people working I will assume that this will be the next big block store to go down I told my wife to order something online with free shipping no hassels nobody wasting my time What fools

Jan

Posted by Anonymous

on 1/18/16 at 7:50AM

Our local store here in Twin Falls Idaho is a joke as far as their ads and getting their merchandise. I went in to get an item and they were out and wouldnt do a rain check and dont know if they will get any more of the item. Ask a person stocking shelves for help finding something and they didnt know and didnt even go ask anyone else either. Two young men at the register no help at all.

Dec

Posted by Anonymous

on 12/2/15 at 4:34PM

This evening December 2 6:32 PM I going to OfficeMax to make one copy stood in line that was no line for 15 minutes one person I'll help and one person another person Stella at the register for the same amount of time I was the second customer service person with his back to us the whole time never asking help us Norfolk Virginia OfficeMax military Highway is by far the worst customer service oriented business I've ever been in

Nov

Posted by Anonymous

on 11/29/15 at 8:51PM

At the Clifton Park NY Office Depot/Office Max on 10/13/2015 I purchased 6 items. One being item number 281-536 a Dell Series 2 Color ink cartridge for $35.99 plus tax. Upon arriving home, i installed the ink cartridge in my printer, it did not work because it was empty. I called the Clifton Park store and asked to speak with the manager. A young man got on the phone. Told me to just bring it back and get another one. He was short with me on the phone, to the point where I felt I was interrupting him and he did not want to take my phone call. The store location is a good 30 minute ride for me one way. I just wanted to be sure there was another in stock before I made the trip again. On 10/18/2015 I returned and exchanged my empty cartridge for another. This time when I went to install the ink cartridge in the printer I opened the box (which showed no damage) the ink cartridge inside was not in a foil pouch and was a black cartridge not color! I was very upset. I did not call the store I returned to the CP store on 10/25/2015 and went directly to the check out desk and asked to speak to the manager. I waited 3 minutes then I asked again for the manager and was it was pointed out to me that he was at the print shop area and I went to him. He identified as Tony and I explained my unsatisfied two transactions with Office Max and he walked with me to get another cartridge and said that's the way it is do you want another cartridge or not?... No professional understanding or courtesy was extended to me for my trouble. I have been a customer of Office Max for many years and have bought many school supplies, ink cartridges, etc. I very much resented the way I was spoken to and treated. The third cartridge is working and when I need to have more in the future I will think about whether I want to return to Office Max or not....as of this writing, probably not.

Nov

Posted by Anonymous

on 11/10/15 at 11:36AM

I'm a business owner and busy. Lines are terrible always at the Hampton, Va. Store. Here I am again in line. Lady in front of me just left upset. Also new extra help from 4 to 6. 45 minutes last time to get waited on.

Nov

Posted by Anonymous

on 11/3/15 at 12:53PM

Today is 11-3-15 and your Carlisle, PA store is PLAYING CHRISTMAS MUSIC!!!! So so inappropriate - at least wait till after thanksgiving

Oct

Posted by Julie

on 10/22/15 at 7:52AM

I purchased a large amount of Amazon gift cards from the store. The cards are in-tact and I have a receipt. Office Max will not refund my purchase. There is no sign at the register stating gift-cards are non-refundable nor was I told that at the time of purchase. I will be contacting my attorney as well as my local Fox News station.

Sep

Posted by Anonymous

on 9/25/15 at 3:29PM

I suggest that you invest in decent equipment for your department that creates pads, booklets, invitatons, etc. for the piblic. I recently gave the local store my business. I needed some padding done. I provided the supplies and had it set up just as I wanted. It was due on 9/19 but was finished on the 20th. Since that was a Sunday I went to pick my order up the next day. The workmanship was horrible to put it nicely. They were to redo it and I was to pick it up today 9/25. It was not ready because an employee who cares about the quality of her work has spent a great deal of her time making sure that the job was done well. Unfortunately the quality and lack of equipment needed has meant a simple job is made most time consuming. I have no idea at this time how much it will cost me but because of the attitude of corporate headquarters and the people in charge of keeping the equipment in good working order I doubt I will be giving you anymore of my business and I had plans to do so for Christmas gifts. I have some suggestions if you are interested. I have worked in bindery and I am trained in the printing/graphics field.

Sep

Posted by Never again

on 9/22/15 at 4:08AM

Worst customer service ever!! I shop for all office and school supplies for years at OfficeMax (well shopped). I've never felt so low in my life after walking out of 2 of your stores, transit rd and main st in buffalo, ny. I have been searching for laptop deals so I could have enough laptops for the free after school program I have for neighborhood kids. I found a competitors coupon that allowed me to have enough money to buy what I needed. I traveled around and finally found these 3 stores had what I needed. 1 store had 1, another 1 and the other store had the other 4 I needed. The first store on milestrip gave me no problem, but the other 2 were a different story. Gave me the hardest time. After tony on main st called the district mgr she told him that it is company policy and to sell me the laptop. Ok cool. I go back to the other store and Michael wisnewski the mgr made me feel so aweful saying he doesn't care what the DM said he aint calling her and refused to sell me the laptops with my coupons. Great, now don't have enough laptops for the kids. Thanks office max. Will NEVER step foot in an office max or depot again and every person I know and every social media site I belong too will know also.

Viewing OfficeMax customer service reviews 1 - 25 out of 70

OfficeMax customer service reviews

Oct

Posted by Ed

Jun

Posted by matt

Jul

Posted by Anonymous

Oct

Posted by Diggs

Jul

Posted by Steven

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Dec

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Aug

Posted by Equigal45

Jul

Posted by A Norfolk Teacher

Jun

Posted by Anonymous

Apr

Posted by Anonymous

Feb

Posted by Robert

Feb

Posted by Kp

Jan

Posted by Anonymous

Dec

Posted by Anonymous

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by Julie

Sep

Posted by Anonymous

Sep

Posted by Never again

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