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At the Clifton Park NY Office Depot/Office Max on 10/13/2015 I purchased 6 items. One being item number 281-536 a Dell Series 2 Color ink cartridge for $35.99 plus tax. Upon arriving home, i installed the ink cartridge in my printer, it did not work because it was empty. I called the Clifton Park store and asked to speak with the manager. A young man got on the phone. Told me to just bring it back and get another one. He was short with me on the phone, to the point where I felt I was interrupting him and he did not want to take my phone call. The store location is a good 30 minute ride for me one way. I just wanted to be sure there was another in stock before I made the trip again. On 10/18/2015 I returned and exchanged my empty cartridge for another. This time when I went to install the ink cartridge in the printer I opened the box (which showed no damage) the ink cartridge inside was not in a foil pouch and was a black cartridge not color! I was very upset. I did not call the store I returned to the CP store on 10/25/2015 and went directly to the check out desk and asked to speak to the manager. I waited 3 minutes then I asked again for the manager and was it was pointed out to me that he was at the print shop area and I went to him. He identified as Tony and I explained my unsatisfied two transactions with Office Max and he walked with me to get another cartridge and said that's the way it is do you want another cartridge or not?... No professional understanding or courtesy was extended to me for my trouble. I have been a customer of Office Max for many years and have bought many school supplies, ink cartridges, etc. I very much resented the way I was spoken to and treated. The third cartridge is working and when I need to have more in the future I will think about whether I want to return to Office Max or not....as of this writing, probably not.


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