Posted by Anonymous
I have used NetZero for many years, but I absolutely hate the way it is working now. I want to speak to a NetZero agent about this and I don't expect to pay for the time.
NetZero customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from NetZero.
21
May
10
May
20
Apr
Posted by Anonymous
For the past couple of months, when I go to open my email account I am told I have to go and change my password or email address. When I try to do this, I have had to end up paying for the assistance. This when I did not cause the problem. Yet my bank account is charged over 200 dollars for paid assistance for something that I did not do. your technicans tell me that it is because someone is trying to hack my email account, well that is not my fault but netzero does nothing but charge its customers for something we are not at fault for. I should not have to pay over 200 dollars for getting assistance from netzero, where is the service to your customers for free ????? SOMEONE PLEASE ANSWER THIS . GIVE ME A NUMBER WHERE I CAN CALL A PERSON AND TALK TO THAT PERSOON. ASAP. PLEASE.
20
Mar
10
Feb
Posted by barbaracato60
My Internet service is off because yall wants me to purchase more data abd thats ok i have another customer wants to have yall service and she wants to be on my account and shes a good customer her name is tasha culp plus i had told her about yakl service and she wants to joint thank you Barbara cato
04
Dec
24
Nov
13
Oct
23
Jul
Posted by Ebby
I have been a customer since 2001. I purchased the $19.95 mobile broadband in 2013. I was just notified by NetZero that they are tacking on an access fee of $2.95 a month. I will now be shopping for a new internet provider. No one likes to be crooked and made a fool of. This charge is phony. There customer service is useless and not from this country. They are crooks. Stay away from NetZero.
05
Jul
Posted by Anonymous
I wouldn't recommend this company based on my experience with the hotline support. I called in about two days ago to ask about their pricing plans for internet. I was looking to purchase an internet service that would be secondary for my home. I work at home and sometimes my current provider is down, as a result I can't work. So I decided to purchase a second internet from a different company. NetZero seemed reasonable, but I was confused about some of their options and wanted clarification. I called in and was connected with a rep with a thick Indian accent. I'm American and I know many companies outsource overseas. I have no problem with this, but it doesn't help when the rep decides to talk extra fast to cut down on their time. Not being able to understand the rep 100 percent was strike one. Second, the rep kept trying to sign me up for the services. I made it clear at the start of the call I was just shopping around and wanted information on the individual plans so I could determine which one was for me. I had to ask each of my questions at least three times, not because the rep didn't understand me but because he kept cutting me off trying to get my credit card information. To make matters worse he used some odd language really fast to try and trick me into signing up in the middle of our long phone conversation, they sounded kind of irked when I told him "no I'm not signing up yet". It turned out NetZero didn't have a plan to meet my needs, I needed more data than they were offering. But based on my experience with their support, I will never use them and I will never recommend them to my family or friends. My advice, hire American, and train you reps that making a sale isn't the number one priority. Customer service is the number one priority! I recieved some excellent service with both the online chat and the hotline over at AT&T btw.
29
May
Posted by noel
I request a cancellation on 5/29/2014 my bank account was charge twice and unauthoriztion charge. I was told by Frank say it would be a$33.00 teination fee, where I never received the services or the equipment. I request a refund because it was my rent, I was never inform of another charge of $29.00 to my bank account. I ask to speak to the superver,but refuse to let spesk too. My landlord want the rent and I feel it a predatory practice
22
May
13
May
28
Feb
Posted by I'M SUING NETZERO & WITH GREAT P
These phony, so called "tech" reps for NetZero (in my case a "Randy Rider" whose real name is probably Rafi Punjabi who lives in Mumbai, India) are completely useless as I am on my 3rd attempt at trying to get them to fix several vexatious glitches they have caused, i.e., after I've received a business email from someone and click on "Reply" or "Forward" all my damn computer does is put the word "Loading" above my incoming emails and, of course, it NEVER does "Load", and I purposely waited fifteen minutes once for that to happen but, no such luck!
Thew other vexatious glitch that's been happening for some time now is that three gibberish symbols (an 'A' with a flat bar across it's top, a curved 'E' with two horizontal bars coming out if its center and/or a small symbol for Trademark (TM) or a small square box), have been replacing the places in my typed messages where I've used quotes ( " ), apostrophes (') and one other conventional English grammar punctuation symbol!
At other times, I also get a black diamond shaped object with a white question mark
( ? ) in it's center and that, too, replaces the quotes, apostrophes and some other punctuation symbol.
NOW COMES THE GOOD PART!!!
In my very last email, I told the "tech rep" that I'm going to sue NetZero in Small Claims Court in the Superior Court of the Northern California county where I reside
for Intentional Infliction of Emotional Distress, Intentional Interference with Economic Endeavor and a few other choice, but highly appropriate, legal theories then have NetZero's CEO Mark Goldston, CFO Charles S. Hilliard and President/Chief Technology Officer Ronald T. Burr, the
NetZero corporation, their parent company and whomever else I deem accountable to me for their egregious errors and failures to remedy all of my existing computer email problems which have been caused by them and which they have failed to remedy, served with my lawsuit and then await the results after they've all become aware of this very pissed off customer (quite possibly FORMER customer) as I'm STILL paying for their crap when "gmail" is a much better product and is F-R-E-E to boot, duh, a real no brainer, huh?
That's it for now folks, wish me luck and to those of you who just might care to keep tabs on my progress in this evolution, please do so at your leisure!
Best to all, Bob Stack
12
Feb
Posted by Fancyface
I have never seen such horrible customer service in all my life. And they have an attitude to boot!
I've been unable to log into my acct and have been going back and forward with netzero via email to fix the problem. They have told me do do the same step over and over again.. which is what I'd tried before I even contacted them. This is a netzero tech issue where there is something wrong on their end. Same thing happened last year and their tech support ended up having to call me, after I threatened to write the BBB. I wasn't then, and I am not now about to pay 1.99 an hour to have netzero fix it's crappy service.
It shouldn't take me a week of emailing to get someone to help me, I should be told to do the same thing over and over again AFTER telling them in writing and one the phone that I've done this unsuccessfully. The guy I talked to on the phone seemed like he was on some sorta drugs. I had to keep telling him the same thing over and over again, just for him to tell me to do the same things again and again. It was like, I just told you I did this or that. Then the kicker w/ the phone call is the fact that he had the nerve to tell me to call my internet company to fix the problem. I told him that would be like calling the light company because the water won't come on. My internet company has nothing to do with the fact that netzero offers bad service.
So now I feel that not only do they not care, they think customers and users are stupid on top of it. Thanks for insulting my intelligence netzero. I loathe your service and the way you mistreat and talk disrespectfully to customers.
07
Feb
05
Feb
01
Feb
24
Jan
Posted by marine58
i was told that it was a year true but i wanted get the plan lowered after i was having financial trouble and they kept me on hold the rep offered the lower plan said he transfer me to bill rep and they hung up on me i was on the phone for 30 mins kept calling and they just went without even asking took the money out that was not in the account in the first place i want them to close the account because the service they got their money for i am not using it and have not used it so we are all even i have to pay the bank the overdraft so please close this account and we can be done with this. I never do business with you again and will tell others also.
15
Jan
24
Dec
Posted by [email protected]
I need to know if you can send me a disk I already have netzero on my computer but it will not run it keeps on telling me connecting but never does
10
Dec
Posted by Anonymous
I Cancelled My Net Zero Service In Ocyober. Due To Dissatisfaction With Service And The Inability Of Your Reps To Help Or Understand What I Needed When I Called To Discuss Acct. This Morning When Checking My Bank Account I Found You Had Debiteds My Checdking Acct In November And December For $12.94 Each Month.which Is Illegal And Considered Thedft Asince I Had Cancelled Service In Ootober.i Am Currently Holdibng While Your *rep* Trys To Figure Out What To Do. 3rd Rep On Call. My Bank Will Also Be Investigating Your Business Practices.
