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I wouldn't recommend this company based on my experience with the hotline support. I called in about two days ago to ask about their pricing plans for internet. I was looking to purchase an internet service that would be secondary for my home. I work at home and sometimes my current provider is down, as a result I can't work. So I decided to purchase a second internet from a different company. NetZero seemed reasonable, but I was confused about some of their options and wanted clarification. I called in and was connected with a rep with a thick Indian accent. I'm American and I know many companies outsource overseas. I have no problem with this, but it doesn't help when the rep decides to talk extra fast to cut down on their time. Not being able to understand the rep 100 percent was strike one. Second, the rep kept trying to sign me up for the services. I made it clear at the start of the call I was just shopping around and wanted information on the individual plans so I could determine which one was for me. I had to ask each of my questions at least three times, not because the rep didn't understand me but because he kept cutting me off trying to get my credit card information. To make matters worse he used some odd language really fast to try and trick me into signing up in the middle of our long phone conversation, they sounded kind of irked when I told him "no I'm not signing up yet". It turned out NetZero didn't have a plan to meet my needs, I needed more data than they were offering. But based on my experience with their support, I will never use them and I will never recommend them to my family or friends. My advice, hire American, and train you reps that making a sale isn't the number one priority. Customer service is the number one priority! I recieved some excellent service with both the online chat and the hotline over at AT&T btw.


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