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For the past couple of months, when I go to open my email account I am told I have to go and change my password or email address. When I try to do this, I have had to end up paying for the assistance. This when I did not cause the problem. Yet my bank account is charged over 200 dollars for paid assistance for something that I did not do. your technicans tell me that it is because someone is trying to hack my email account, well that is not my fault but netzero does nothing but charge its customers for something we are not at fault for. I should not have to pay over 200 dollars for getting assistance from netzero, where is the service to your customers for free ????? SOMEONE PLEASE ANSWER THIS . GIVE ME A NUMBER WHERE I CAN CALL A PERSON AND TALK TO THAT PERSOON. ASAP. PLEASE.


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