Posted by annonymous
About a month ago I purchased an expensive car battery from the Auto Zone in Roswell, GA. They're conveniently located for me close to home and that transaction was relatively quick and easy. However, when I returned a few days ago to buy a small battery operated car clock, the female employee who I approached for help was extremely rude. She started by aggressively asking me, "What do you want it for?" when I tired to explain, she interrupted me dismissively and merely indicated what aisle I could look for them on. I found 5 or 6 different types so I went back to her with one to ask her a question. There were no other customers in the store and she was only sorting through some merchandise in a bin so I asked her if she could help me by answering some questions. She looked at me with absolute contempt, as if I'd interrupted something very important, but she did not verbally respond at all. When I asked her a couple of specific questions her answers were very, very curt and condescending and her facial expressions and body language matched her tone of voice. Eventually she just flat out said that I had to look at all of the various products and make my own decision and she couldn't help me. I reiterated that, yes, of course, ultimately I had to decide which one to buy but, since I assumed she knew more about the products they sold than I did, she would be better equipped to know which would most appropriately fit my needs. She got even more irritable and walked away telling me over her shoulder that if it didn't work, I could just bring it back. A return trip was not what I was hoping for, but unfortunately, I did have to take the clock back 2 days later. And, unfortunately the same woman was at the counter. I said hello, she said nothing. Literally, throughout the entire exchange, she said not one word to me. Not, "sorry it didn't work. Can I help you find another one?" Nothing. I said thank you when she handed me back my money but, once again, she said nothing. I left thinking, that is one place that I will NEVER return to.