Flag NetZero Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have never seen such horrible customer service in all my life. And they have an attitude to boot!

I've been unable to log into my acct and have been going back and forward with netzero via email to fix the problem. They have told me do do the same step over and over again.. which is what I'd tried before I even contacted them. This is a netzero tech issue where there is something wrong on their end. Same thing happened last year and their tech support ended up having to call me, after I threatened to write the BBB. I wasn't then, and I am not now about to pay 1.99 an hour to have netzero fix it's crappy service.

It shouldn't take me a week of emailing to get someone to help me, I should be told to do the same thing over and over again AFTER telling them in writing and one the phone that I've done this unsuccessfully. The guy I talked to on the phone seemed like he was on some sorta drugs. I had to keep telling him the same thing over and over again, just for him to tell me to do the same things again and again. It was like, I just told you I did this or that. Then the kicker w/ the phone call is the fact that he had the nerve to tell me to call my internet company to fix the problem. I told him that would be like calling the light company because the water won't come on. My internet company has nothing to do with the fact that netzero offers bad service.

So now I feel that not only do they not care, they think customers and users are stupid on top of it. Thanks for insulting my intelligence netzero. I loathe your service and the way you mistreat and talk disrespectfully to customers.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video