Read the reviews below to see the experience other people have had when dealing with customer service from Navy Federal Credit Union.
I have NO access to Navy Fed at all. The web site is blocked! I have no email address! The phone app is blocked! Every avenue I try is blocked.
If I call, I must pay $1.10 a minute to be on hold - even if I use the collect number.
I opened this account in November 2017 and was assured that I could access my account over the internet. Totally untrue!!!!
i signed up for overdraft protection and they froze tge account when i never got told it had to be paid off in full or it would be frozen and when i called them it was all the run arounds and that they didnt want to help and fix the problem and resolve the problem.
On March 27, 2014, I had a very unpleasant phone from a Ms. Blake at extension 73441. She stated that if I did not give a checking account number to have the following payments $12 on March 31, $395 on April 4 and $395 on April 30 then my account would go to litigation. As you know I have been making payments every month to all the accounts so I am unsure why this action was necessary to take.
I have been making all the required payments as requested on time and in the manner requested. I didn't want to give my account information but when they threathened that if I didn't my account would go to litigation and that my pay would be garnished. I had no choice. I have a family and they need to be taken care of.
At the same token when I explained to Ms. Blake that I had been making the payments and that those future payments I would be happy to go into Navy Federal Credit union to make them she and her supervisor stated that those were not choices.
Also while I was on the phone with Ms. Blake trying to explain, the supervior was also on the phone the only thing is that he didn't make his presence know when he got on the phone so I thought that Ms. Blake was the only individual that I was talking to. But the supervisor was listening to the conversation. When he made his presence known I asked him if he had been on the phone and his reply was that the phone call is recorded and I must be crazy if I was not aware of this.
At that point he informed me that if things were not resolved tonight then I have no one but myself to blame and that my case would be placed in litigation.
I can understand if I had not been paying that this tough stand should be taken but that is not the case. I am very very disappointed that after being a customer for 25 years this is the reputation that NFCU has.
I have been a member of NFCU for 24 years. Have had many, many transactions, loans and so on. I became ill with MS 3 years ago and my income level declined but I receive disability and work part time as well. I have a loan currently that I pay with no problem. I recently applied for a loan for $350.00 to fix my car and they declined me, I then tried to increase my line of credit, they declined me. They said that my income was not high enough which, I do not have monthly bills only the loan that I pay back to them. I have plenty enough to cover a $350.00 loan. I am calling out on NFCU. Shame on you. When my account was funds were larger, I got what ever I wanted from you. Yes, this is true and I can prove it. I going to continue to fight this one, yes I have MS but I can Pay my Bills. You disgust me NFCU. You will hear from me soon, I want to do this right.
I have never seen such a poor excuse for a Navy Federal Credit Union as the Santee Branch. You can never find a Manager or Assistant Manager. and for the most part the employees seem to run and hide instead of doing there jobs with the exception of a few. They always seem to be under staffed and you have to wait over two hours for a loan. I have thought many times of taking my business elsewhere.
