Flag Navy Federal Credit Union Customer Service Review

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On March 27, 2014, I had a very unpleasant phone from a Ms. Blake at extension 73441. She stated that if I did not give a checking account number to have the following payments $12 on March 31, $395 on April 4 and $395 on April 30 then my account would go to litigation. As you know I have been making payments every month to all the accounts so I am unsure why this action was necessary to take.

I have been making all the required payments as requested on time and in the manner requested. I didn't want to give my account information but when they threathened that if I didn't my account would go to litigation and that my pay would be garnished. I had no choice. I have a family and they need to be taken care of.

At the same token when I explained to Ms. Blake that I had been making the payments and that those future payments I would be happy to go into Navy Federal Credit union to make them she and her supervisor stated that those were not choices.

Also while I was on the phone with Ms. Blake trying to explain, the supervior was also on the phone the only thing is that he didn't make his presence know when he got on the phone so I thought that Ms. Blake was the only individual that I was talking to. But the supervisor was listening to the conversation. When he made his presence known I asked him if he had been on the phone and his reply was that the phone call is recorded and I must be crazy if I was not aware of this.

At that point he informed me that if things were not resolved tonight then I have no one but myself to blame and that my case would be placed in litigation.

I can understand if I had not been paying that this tough stand should be taken but that is not the case. I am very very disappointed that after being a customer for 25 years this is the reputation that NFCU has.


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