NCsoft customer service news

Find the latest NCsoft news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Guild Wars 2 - Long Live the Lich


While Guild Wars 2's first expansion Heart of Thorns was followed by a long content gap, ArenaNet has kept the updates coming at a steady pace since Path of Fire released last autumn. Today, the third content update since the expansion has gone live ...

NCSoft: "Guild Wars"-Studio setzt künftig auf Mobile Games


327 Millionen waren es ein Jahr danach, wie im Finanzbericht nachgelesen werden kann. Das dritte Quartal summierte sich gar auf 551 Millionen. Damit erzielt diese Sparte nun mehr Umsatz, als alle klassischen Games gemeinsam. Vor allem "Lineage M", die ...

Guild Wars 2 Developers Donate Thousands After Fan's House Burns Down


Two weeks before Christmas, a Georgia woman lost her home and nearly everything she owned in a fire. When she went back to survey the damage, one of the few things she recovered was a collector's edition copy of Nightfall, an expansion for Guild Wars, ...

NCSoft's 'Lineage M' arrives in Taiwan


South Korean game company NCSoft said Monday that it had launched “Lineage M,” a mobile remake of its megahit online role-playing game “Lineage,” in Taiwan via its local publishing partner Gamania Digital Entertainment Co. “Lineage M” is now ...

Police probe hidden motives behind killing of NCsoft chief's father


Police are investigating the real motive behind the killing of a tech mogul's father-in-law, suspecting the crime may have been premeditated. A suspect in the alleged homicide of NCsoft founder and CEO Kim Taek-jin's father-in-law is arrested Thursday ...

Suspect in murder of NCsoft president's father admits to killing


YANGPYEONG, South Korea -- A suspect in the murder of NCsoft President Yoon Song-yee's father admitted to killing the 68-year-old man Friday, a day after he was found dead. Police in Yangpyeong, 55 kilometers east of Seoul, said the suspect, a 41-year ...

NCSoft posts weak Q2 earnings over 'Lineage M' marketing costs


South Korean game giant NCSoft posted a weak second-quarter performance on Monday, largely due to the cost of marketing its new mobile game “Lineage M” and shrinking sales of its online games. The firm's operating profit shrank 56 percent on-year to 37 ...

Guild Wars 2: annunciata la seconda espansione Path of Fire


ArenaNet ha annunciato la seconda espansione per il suo apprezzato MMORPG. L'espansione si chiama Guild Wars 2: Path of Fire ed è disponibile il primo teaser trailer. di Rosario Grasso pubblicata il 03 Agosto 2017, alle 11:01 nel canale Videogames ...

NCSoft's highly anticipated 'Lineage M' slated for June release


Game maker NCSoft's highly anticipated mobile game “Lineage M” is set to be released June 21, according to the company Tuesday. At a showcase at The Raum in Gangnam-gu, Seoul, NCSoft Chief Publishing Officer Kim Taek-heon said that the new mobile game ...

NCSoft signs 'Lineage M' publishing deal with Taiwan's Gamania


South Korean game company NCSoft said Monday that it has signed a publishing deal with Taiwanese game company Gamania Digital Entertainment Co. for “Lineage M,” a mobile rendition of NCSoft's hit online PC game Lineage. Developed by NCSoft ...

NCSoft releases mobile RPG 'Lineage Red Knights'


South Korean game developer NCSoft officially released its new mobile role-playing game “Lineage Red Knights” in 12 countries on Thursday, aiming to capture longtime fans of the original “Lineage” online game as well as new mobile gamers. The new ...

Dev diary gives insight into Guild Wars 2's Nightmare Fractal


Nightmare Fractal has just been released for Guild Wars 2, and now there is a new dev diary detailing the development of the new dungeon, which is set in the Tower of Nightmares before it was destroyed. This is super creepy, as you can imagine.

Guild Wars 2 progress reset after bug


Yesterday ArenaNet released a new patch for their MMORPG Guild Wars 2, but things didn't go exactly as planned. Hours after the patch was released, an issue with so-called Soulbound Items caused "damage to almost all character records that were ...

[ANALYST REPORT] NCsoft: Lineage remains strong


NCsoft posted operating profit of KRW86.1bn (+14% QoQ) for 2Q16, exceeding the market consensus of KRW72.9bn. Key positives included: 1) continued solid earnings from Lineage 1 and Blade & Soul (B&S); and 2) improvement in operating margin to ...

KHL team changes logo that it copied from video game


Your teams on the go or at home. Personalize SI with our new App. Install on iOS or Android. The KHL's newest team finally has a logo it didn't swipe from somebody else. Last month, a Reddit user noticed that Red Star Kunlun's dragon logo was nearly ...

Taichia Panda's Divinity update arrives, bringing Guild Wars and more to the game today


While Snail Games just recently released the sequel to Taichi Panda, called Taichi Panda Heroes, that hasn't stopped the company from pushing out content updates for the original game. Taichi Panda's newest content update, called Divinity, has arrived ...

NCSOFT Reveals New Action MOBA MXM, Coming In 2016


If you enjoy the competitive aspects of the MOBA genre but long for something different when it comes to gameplay, NCSOFT has something on the way later this year that you're going to want to check out. Officially revealed today, MXM (short for Master ...

Popular Guild Wars 2 Team 'Suck at Love' Banned for Hacking


customer support has carefully reviewed the data that resulted in the termination of the game account in question. They verified that this account accessed 29 map points in under 60 seconds. It is not possible to accomplish this without the use of a ...

Why ArenaNet Is Investing in ESports


NCSoft-owned game developer ArenaNet originally launched its massively multiplayer online (MMO) game, Guild Wars 2, in August 2012 as a $40 game without a monthly subscription fee. After selling 5 million copies worldwide, this August the company ...

ArenaNet teams up with ESL for Guild Wars 2 Pro League


Guild Wars 2 developer ArenaNet has joined forces with eSports organizer ESL to form an official Pro League for the MMO. The first season of the league is set to start in November, and replaces the Guild Wars 2 World Tournament Series. The seven-week ...

Guild Wars 2 Pro League Offers $400000 In eSports Prizes


ArenaNet and the Electronic Sports League are teaming up to bring Guild Wars 2 to a more organized realm of eSports than the MMO has previously attempted. Today, ArenaNet has announced the establishment of the Guild Wars 2 Pro League, offering ...

Guild Wars 2 Heart Of Thorns Expansion Launches In October


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Guild Wars 2: Heart of Thorns Release Date Revealed


Guild Wars 2 developer ArenaNet has announced that the release date of Guild Wars 2: Heart of Thorns is Oct. 23, 2015. The announcement comes on the third anniversary of the launch of Guild Wars 2. ArenaNet is also holding a fan and press conference ...

Guild Wars 2 Will Make Base Game Free To Play


It's a day for leaks, apparently. In another case of seriously jumping the gun, IGN tweeted today that Guild Wars 2 will be going Free to Play, an announcement they will presumably be making at PAX on Saturday. Guild Wars 2 is currently buy-to-play ...

Guild Wars 2: Heart of Thorns' Warrior Elite Specialization Unveiled


ArenaNet has revealed the warrior profession's elite specilization for Guild Wars 2: Heart of Thorns, the berserker. The specilization allows warriors to light up with a torch and introduces 'berserk mode', which lets players use their character's ...

Mastering the game: Video game publisher NCSOFT grows its West Coast presence


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Blade & Soul: NCSOFT setzt auf Free-to-play und Premium-Mitgliedschaft


NCSOFT hat Details zum Free-to-play-Modell von Blade & Soul für Europa und Nordamerika bekanntgegeben. Generell sollen den Free-to-play-Spielern "uneingeschränkt alle Inhalte" zur Verfügung stehen. NCoin, die Ingame-Währung, die bereits in ...

NCSoft bringing MMO Blade & Soul west this winter


NCSoft has revealed its MMORPG Blade & Soul is heading west, with a release planned for North America and Europe later this year. Siliconera reports the confirmation for a western arrival of the title comes three years after it was initially announced ...

'Guild Wars 2' Developers Reveal The Necromancer's Elite Specialization, The ...


When the first expansion for Guild Wars 2 releases, new elite specializations will be available to players at the level cap. Heart of Thorns will add plenty of content to Guild Wars 2, as well as change many things within game. However, elite ...

Guild Wars 2 hacker 'publically executed' in MMO for cheating


Sometimes the ban hammer isn't enough. That's what Guild War 2 developers ArenaNet decided when thinking of ways to punish a player found to be cheating and hacking his way to victory in the MMO's player versus player (PVP) mode. User DarkSide had ...

Guild Wars 2: Cheater wird im Spiel hingerichtet


Nachdem ein mogelnder Spieler wochenlang andere Spieler im MMORPG Guild Wars 2 terrorisierte, griffen die Admins durch: Sie sperrten seine Accounts und ließen eine seiner Figuren in den Tod springen. Mit einem drastischen Schritt haben die Admins ...

'Guild Wars' Hacker Shamed, Banned by Devs


Hell hath no fury like a community of gamers scorned. After nearly a month of terrorizing role-playing title Guild Wars 2, a hacker was publicly shamed and banned from the game. Creator ArenaNet this week finally took control of the hacker's character ...

'Guild Wars 2' cheater faces public humiliation before ban


Most cheaters in online role-playing games face an ignominious end. The developers ban them, and that's all she wrote. Not one particularly egregious Guild Wars 2 offender, however. When game developer ArenaNet finally took action against a hacker who ...

'Guild Wars 2' Developers Detail Upcoming Trait Changes, New Elite ...


Guild Wars 2 players are expecting the first expansion to the buy-to-play MMORPG this year. After several free updates, changes, and additions to the game, heroes of Tyria will finally have a new profession to master. Moreover, each profession is ...

NCsoft Sees More Layoffs as Its MMO Support Goes to a New Company


NCsoft, publisher of Guild Wars and WildStar changed its customer support operations to a third-party provider and has left some of its employees high and dry. Polygon reports that NCsoft has decided that it would rather take its customer support ...

Utgivaren för Guild Wars 2 och Wildstar sparkar support-personal


As the final phase of a restructuring process announced last October, NCsoft West is transitioning its first level customer support services to an external provider. This change will better enable the company to provide scalable customer support across ...

NCsoft lays off support staff as it moves support operations outside


NCsoft, the Korean publisher of online games like Guild Wars and WildStar (screenshot above), is moving its customer support operations to a third-party provider and has laid off "a small number of [internal] customer support positions" as a result ...

Guild Wars 2 publisher lays off customer service team, outsources to third party


This change will better enable the company to provide scalable customer support across new business segments and its current portfolio of popular games,” NCSoft said said in a statement provided to Polygon. The site was told by an unnamed employee that ...

Innospark's Hero Sky: Epic Guild Wars Launches on iOS, Android


Innospark's Hero Sky: Epic Guild Wars Launches on iOS, Android. Share. Verticals · Agencies · Brand Marketing · Creativity · Digital · TV / Video · Jobs · Subscriptions · Subscription Options · Digital App · Newsletters · Customer Service · Awards ...

Continued adventures and new learning in 'Guild Wars 2'


A lot has changed since I last wrote about my experiences with ArenaNet's massively-multiplayer online game Guild Wars 2. I may still be a newbie by the standards of a majority of the title's player-base, but my personal confidence in my own abilities ...

ArenaNet Unveils Guild Wars 2 Expansion, Heart of Thorns


Get excited, Guild Wars 2 players. ArenaNet has officially announced the "free" MMO's first major expansion, Heart of Thorns, at this year's PAX South convention in San Antonio, Texas. In what must be a first for a massively multiplayer game, ArenaNet ...

Learning to love 'Guild Wars 2' as an MMO newcomer


That is, unless you count my time in sixth grade spent hopping onto a friend's World of Warcraft account for a few trial sessions. Perhaps fortunately, my burgeoning addiction to that title was harshly counteracted by the daunting $15-a-month paywall.

Guild Wars 2 launches free one-week trial


Fans are encouraged to sign up for the free trial by visiting the Guild Wars 2 website. Users with an existing trial account will be able to access the game without setting up a new account. According to NCSOFT, restrictions will be placed on certain ...

Guild Wars 2 Living World Season 3 continues with the Dragon's Reach


One thing that can definitely be said about the Guild Wars 2 Living World content schedule is that there always feels like something new is lurking right around the corner — and that's because there is. More from Gaming. 8/23 - Check out new exclusive ...

Guild Wars 2 sells 3.8m copies in China


Games Industry reports the NCSoft-published MMO has sold 3.8m copies in its first two months within the region. Phenomenal numbers, considering the title had sold just 3.5m a year after the game launched in multiple territories worldwide in August 2012.

Kostenlose Transmutationsladungen - Info zu den Zurückerstattungen


Am 15. April 2014 erscheint das Update "Feature-Release April 2014". ArenaNet informiert über die Zurückerstattungen doppelter Shop-Gegenstände und spendiert kostenlose Transmutation-Ladungen. von Anja 'Lucille' Gellesch •. 15.04.2014, 15:30 Uhr.

Guild Wars 2: A Recap of 2013, and What's to Come for 2014 [VIDEO]


Guild Wars 2 made waves when it launched back in 2012, and the game kept things going all through 2013 with the introduction of of Scarlet Briar, the puppet master working behind the scenes, responsible for a string of tumultuous events throughout Tyria.

Last Minute Gift Idea For MMO Fans: Guild Wars 2 For 40 Percent Off


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Where to Buy Guild Wars 2 Gold - gw2-gold.ca?


Moreover, the dedicated Customer Service is always present in order to answer the countless queries and to provide the customers with the essential assistance in the long run. The characters that are present in Guild War 2 can be made much stronger ...

Guild Wars 2's Wintersday holiday event begins December 10


The six-week winter festival will mark the return of the toy-making inventor Tixx. Multiple holiday-themed events will take place during the period, including the Snowball Mayhem fight, the Bell Choir and the Winter Wonderland jumping puzzle. Players ...

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