Posted by Please
Please may the motorola photon 4g receive a jelly bean updatte please it is a good smartphone but is suffers from an outdated android version PPLEASE
Motorola customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Motorola.
24
Apr
15
Apr
Posted by Anonymous
I have a service issue with my MOTOACTV. It has taken four calls to Motorola over six days to try and get resolved. After calling their 800 number I am pushed up their customer ladder to finally getting the appropriate person. Each call has taken approximately 45-60 minutes. Each time a service rep was going to send me an email with the return order number and shipping label and nothing has yet come through. I am wasting too much time on a $75 repair order. Motorola has got to get a better system. I will not be purchasing any more of their products
09
Jan
Posted by GangstismolToots
ihave had umpteen conversations for approx. 2/3 evenings with umpteen people over my motorola hk250 bluetooth since jan 3 2014. my bluetooth has been speaking in a different language when i turn it on. and i can no longer turn up the volume. at first i spoke with francis and we almost had the entire situation rectified and i was going to have my bluetooth replaced free of charge before my warranty ran up on jan 5 2014. little did i know that i was actually dealing with a gentleman from the U.S. and i was transferred to someone else with out warning and was completely baffled that i was being asked to tell my entire situation all over again. i ended up losing connection. i decided to try back and rectify the problem. i ended up after numerous calls that kept hanging up on me or transferring me with a gentleman telling me not to worry about the warranty running out and that someone would get back to me in 24 hrs or less and give me all the info i needed to return the infected blue tooth (that won't reset either) and get a replacement sent to me. it is now jan 9th, 2014. i am so dissappointed and let down by motorolas lousy call return to help service. i get maybe some people believe that $39.99 on sale plus tax isn't much to lose for someone on a fixed income. and she can just go and buy another one if u don't return her call. what is warranty for? i am not buying another bluetooth from motorola ever again. the first and last motorola bluetooth i had, it lasted me 4/5 yrs. before the on/off clip fell out one day. i still kept using it, turning it on/off with the point of a pen, cause i liked that certain bluetooth. if u wish to fullfill your commitment to the warranty on your product, u still have the tel. no. u can reach me at. thank you very much. i don't drive and hold my cell phone....
09
Jan
06
Jan
25
Dec
17
Aug
24
May
12
Mar
Posted by Anonymous
The 1st time I called I was told I had to plug in the modem to test signal strength to see if the fault lay with Motorola or Comcast. Since I wasn't at the same location as the modem, I had to call back. Later, a Comcast technician tested the modem onsite (my home) and declared it dead. He told me that the SBG6580 model is notoriously problematic (this was later confirmed when Motorola's phone tree mentioned the specific modem model). He then warned me that in calling Motorola customer service, I shouldn't be surprised if they put me on hold for hours and/or "accidentally" hang up on me 5+ times if I tell them I want to get a warranty replacement. Luckily, my worst fears weren't realized. I think what took the fight out of the Motorola rep is that I had my internet provider's technician already test the modem, and really, who'd be more qualified to do so and determine its functionality?
02
Feb
01
Oct
Posted by [email protected]
The first person hung up on me and the second put me on hold for at leaast 10 minutes but both told me Icalled the wrong place but online it told me to call this number. Poor service.Very poor customer service.
01
Jun
Posted by Bob
I am trying to get a replacement for a Droid Command One blue tooth headset under warranty. It takes forever to get through the prompts and at no point is there an option for contacting a live person. I finally made it, and they hassled me about the warranty! After a quick, I am very disappointed in Motorola's service, they changed their tune a bit. They did not have an exact replacement and told me to wait a week and call back to see if one was in! After being on the phone for over 20 mins., I told them that was an unacceptable solution. After a little more nonsense, they offered 2 options of similar headsets.
Overall, it was a frustrating and very cumbersome process. Motorola should be ashamed. They need to commit to a decent policy (it was a top line headset) and then have their people make appropriate decisions. 3 out of 10 Motorola - Stink-o!
Bob
09
May
01
Feb
Posted by RD Bailey
reps had no clue what they are doing and when they can't find the answer to a particular problem they hang up on the customer! I have called 2 times and both reps had no idea what to do and so they just ended the call without so much as a thank you or good bye. This is insulting and rude, and makes me sure I will never purchase anything with the motorola name on it again. When your customers have problems, it is not any help to have a rep yell, be rude, or hang up like I have experienced. I found out today that the motorola Q windows phone that I recently purchased is not only flawed, but motorola discontinued them and instead of taking the rest off the retail market, they sold the remaining to misinformed customers like me. I do not take lightly to being ripped off, then being treated so rudely by your staff!
26
Jan
Posted by The Mikester
Thanks for the tel #. The promts were a bit lengthy and I did not give my cell # until the guy explained that it would be used to call me back if neccessary (later I discovered that the cell # became my account#.) He spoke an unaccented english, and after a 2 min hold (to check on stock) he returned to let me know that the warranty bluetooth ear bud part will arive to me in 4-6 bus days. I can't complain about the service - it wasn't great but it wasn't bad either - I'd call it satisfactory.
16
Jan
Posted by Anonymous
Unbelievable!!! Apparently Motorola outsources their Customer Service Dept. to non-english speaking people from Bangladesh. Very difficult to understand and they like to talk over you when you try to ask a question. The Motorokr S9 Bluetooth headphones suck and Motorola Customer Service is even worse!
06
Dec
Posted by trusluv
i have been calling about a tablet i order 11/28/2011 and chose 2 day processing. I called because a week had almost gone by, and ws hung up on 2 x's. I was told a bunch of information that made no since because 2 days means 2 days. It was also a long wait time just to get someone on the phone. Poor customer service
09
Oct
Posted by Anonymous
My name is Lawrence Brooks. I was a proud owner of a Motorola Xoom tablet, up until this past week. When we purchased the Xoom, receiving a 4g upgrade seemed like a pretty good deal. The capabilities it possessed versus the iPad seemed very competitive. First and foremost, the availability of simple accessories is simply awful. Why is it I would have to purchase a simple car charger online as opposed to just walking in a local Verizon or radio shack ? Eventhough this product is being sold in my area, am I wrong to expect simple accessories to utilize YOUR product. In addition, customer service in relation to the upgrade has been terrible. I received an email stating the work was done and it was en route. Then after speaking with 3 different people over a period of hours, all they could tell me was that the work was done, but there was a problem with the shipping. Why is there such an awful breakdown in communication like this? As of today, I have not heard anything from anyone in relation to my Xoom . Why should I continue to support you guys. No accessories other than what it came with, and poor customer service. I wonder would Apple treat its customers this way ? I hope you guys won't destroy my product because I've called you out. You've already got my money, why would you care at this point ?
27
Sep
Posted by Michael S
I had some issues with my Motorola Atrix 4G. I was promptly take care of by a representative, then I was transferred to a very kind, American level 3 support agent. He was very apologetic and was understanding with my issue at hand. My issue was resolved within 15 minutes and I had a great communication experience with Motorola's support call center. They also know what they are talking about, it's like they HAD to be trained to know about everything! A+!
29
Aug
Posted by Scandinavian
Motorola defy with camera defect. Cam and camcorder show upside down all time. Motorola support fooled me two times to send it to their repaircenters. The first repairenter doesnt exist. The second could not repair it because it had motorblur they said. I am impressed - never motorola again.
This issue started 8 july and is still a problem.. They are always friendly and are very sorry and apologize.
22
Aug
06
Aug
Posted by OrangeSkies
Recently purchased a Moto Droid X2, great phone until it stopped syncing with Google Calendar. Verizon tech support tried everything and then transferred me to Moto tech support. After sitting in the queue for 15 mintues I heard a recording say, "There has been a system error, please call back later." Needless to say I tried again on 3 different days and got the exact same result. I am returning my Moto Droid and picking up an HTC. Fingers crossed.
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