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ihave had umpteen conversations for approx. 2/3 evenings with umpteen people over my motorola hk250 bluetooth since jan 3 2014. my bluetooth has been speaking in a different language when i turn it on. and i can no longer turn up the volume. at first i spoke with francis and we almost had the entire situation rectified and i was going to have my bluetooth replaced free of charge before my warranty ran up on jan 5 2014. little did i know that i was actually dealing with a gentleman from the U.S. and i was transferred to someone else with out warning and was completely baffled that i was being asked to tell my entire situation all over again. i ended up losing connection. i decided to try back and rectify the problem. i ended up after numerous calls that kept hanging up on me or transferring me with a gentleman telling me not to worry about the warranty running out and that someone would get back to me in 24 hrs or less and give me all the info i needed to return the infected blue tooth (that won't reset either) and get a replacement sent to me. it is now jan 9th, 2014. i am so dissappointed and let down by motorolas lousy call return to help service. i get maybe some people believe that $39.99 on sale plus tax isn't much to lose for someone on a fixed income. and she can just go and buy another one if u don't return her call. what is warranty for? i am not buying another bluetooth from motorola ever again. the first and last motorola bluetooth i had, it lasted me 4/5 yrs. before the on/off clip fell out one day. i still kept using it, turning it on/off with the point of a pen, cause i liked that certain bluetooth. if u wish to fullfill your commitment to the warranty on your product, u still have the tel. no. u can reach me at. thank you very much. i don't drive and hold my cell phone....


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