Posted by Ol hippie
Worst service dept of all times Mini of Kennesaw Ga. Was told in advance that my blower motor was ordered n wud b there on Monday Dec 4th...yet upon arrival NO part was ordered...i have a 2.5hr one way drive there...
Mini customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Mini.
06
Dec
07
Jul
Posted by Anonymous
I had scheduled a 7:00 AM service appointment on 7/5/16. The service station opened its gate 5 minutes after it's 7:00 AM opening time. I was the first to arrive. After 1/2 hour of waiting, I was told that my appointment was for 7:45 AM, and not 7:00 AM as quoted when I made my appointment. Service clear saw me about 7:45 AM and spent 10 minutes asking questions. I waited 30 minutes (8:25 AM) until they gave me a loaner car. Staff was friendly, but friendliness does not make up for being slow. The Escondido Mini location is very good at getting me in/out in 10 minutes. This San Diego location managed to get me in/out in an hour and a half. Unacceptable. They made me an hour late for work. The entire purpose of scheduling my appointment at this location was that it was much closer my home & work. I asked for the manager (not knowing I was speaking with the General Manager). The GM went to get the Service Manager, who came out of his office, pointed at me, and proceeded back to his office. This left a bad impression...as if I was not important enough to be addressed. Bottom line, I asked Terry, the Service Manager to have the General Manager email me a letter of apology. It's been two days and I have not had the courtesy of receiving that email. Shows me that I was not important enough. When purchasing my car, I left a good $20,000.00 as down payment and this is the treatment I receive. I still expect that email of apology from the General Manager of the San Diego Mini Cooper dealer ship. Thanks for listening. Only wish my experience was a good one.
02
Jul
Posted by Gusszapa
So I recently purchased a 2009 Mini Cooper hatchback. The car 55K miles and is funny that as soon as the warranty was over the Passenger Occupancy Mat sensor went bad, now I have the light constantly on and also the seat belt. I did some research and it appears there are many complains about this hazardous issue. As per my understanding when this sensor goes bad all air bags are affected, so for all intent and purpose if in case of an accident none of the airbags will work. I don't under how a manufacturer could be so careless with human life's.
07
Feb
Posted by Anonymous
MiniInabox is the worst site for ordering on line. Don't recommend at all. Still waiting for my order but they took money. Cannot reach customer service and no one responds to inquiries. Completely disgusted- would never use again and would NEVER RECOMMEND. Where's my money. Also won't allow me to unsubscribe even though I have tried several times.
04
Nov
Posted by Anonymous
We have a 2009 Hardtop Mini that we purchased in November of 2009. We were informed by Mini of Arlington, TX. that the sensor mat in the passenger front seat is faulty. There has been Recalls for this exact same problem for older models than ours, however informed that our 2009 is not covered under the thousands of recalls for the problem. Needless to say, we ARE NOT very happy right now about our decision to purchase a Mini Cooper and intend to advise everyone we can of this. We can only hope that nobody gets hurt bad due to this problem!
24
Jul
Posted by Anonymous
Since I bought this year ago I spend thousands for repair{{repairing mini is reap off For example for changing a thermostat they charge
$1200 Which should be less then $100 }My car is a melon . Iam renting a billboard
And I Present my case to the public so they know how bad this car is
24
Mar
21
Mar
06
Mar
09
Aug
25
Jun
04
May
24
Apr
31
Mar
Posted by Anonymous
I took my car to my local mini dealership for normal maintenance and because the bulb light would not go off. I was told it's a flaw that the car thinks that my fog lights have gone out, which I don't have any and that I would have to have the car reprogrammed. I was specifically told that it was a flaw with the car not that it was anything I did. I was told that I have to pay $130 to have this repaired. Why should I pay for Mini's problem. Some one please tell me.
11
Mar
Posted by Ailbhe
For 3 weeks now I have been getting the run around by MINI / BMW customer service here in Germany. So it's not much better here. Always with the same bla, bla, bla. What does it take for someone with authority and product knowledge to give me a call to solve a simple question? Even our authorized BMW dealership cannot understand the lack of professionalism of the main BMW/MINI service center. I was even told by a service person on one occasion that I should take an extra spin to the supermarket to charge the battery. An authorized dealership was able to find the root cause and now I'm getting the run around because we need BMW to approve the parts renewals. Why should I pay for a problem caused by MINI? For 15 years I have been a BMW customer but with this situation the relationship is about to end!
08
Nov
Posted by Pissed off
Disgusted is just an understatement and dissapointed just doesnt explain it.....Lyndhurst Auto in Melrose Arch provide s..t service. My car brokedown and was towed yersterday for overheating and now they tell us all these stories about shortages on courtersy cars and whose problem is that? Last december they took my car for 3 week just for an oil filter. and now we must sort ourselves out due to a car that just broke down with 38000km!
29
Oct
Posted by disgusted and fed up
I have a 2009 mini cooper S that I purchased an extended warranty for. I have had two timing chains, three door locks on drivers side replaced, two hatch handles replaced, a new thermostat and now I am being told my car cannot be aligned as the tie rods are corroded and seized up. I am also being told that this is not covered by warranty. What is covered by the warranty? Mini did wheel alignments in December 2012 and June 2013 and never mentioned a problem with the tie rods. Hasn't been alot of snow and ice in NJ since June til now so I am not buying this story. Evidently their customer relations is horrid as telephone messages and emails have resulted in no response at all. Will never purchase a BMW/Minicooper again. I had Lexus's for 13 years prior to this and never had a problem!
16
Aug
Posted by Monkey
I have a 2008 Mini Cooper that was serviced religiously at my Mini Dealer. The Plastic housing surrounding the thermostat failed and they are now telling me that the engine needs to be replaced. They stated at $10,000, and now they are down to $8,900. The housing is back ordered for 3-4 weeks and it appears to be a design issue. Anyone else have this issue?
05
Feb
Posted by Anonymous
Horrible cutomer service from Morristown Mini. Lost my Mini in Hurricane Sandy and had an extended service warranty.First they said I could get my money back with a letter of total loss. Upon producing this, no repsonse??? Fast forward, not only would they not refund me the balance of the contract (which is not written anywhere) they will not give me a document of a loss so I can deduct off of my taxes. I emailed 4 times and called 2 times . Finally someone else sent me a separate document claiming I cannot get the money back but still cannot show me where it claims this OR give me a letter of total loss -
04
Jan
Posted by JD
I have a 2009 Mini that I bought used from the dealership. They "sold" me an extended warranty/service agreement for around $1,200. My clutch went out and they now tell me it isn't covered under this service agreement (WTF)????? They also want to charge me $2200 for a new clutch. I took my car to a reputable BMW/Mini Repair shop (recommended by a friend) and got the repairs done for less than half of what Mini wanted to charge. My Mini will be traded over the next couple of weeks because I swore I would never buy another Mini or BMW (I have a 2006 325IC as well and have owned other BMW's in the past. Their service sucks and I am really not sure what this warranty/service agreement covers.
31
Aug
Posted by Anonymous
I had mini cooper where I call the part department in Irvine as well Crevier, Shelly, they purpose negect the services poor refusing to answering any call by delaying nor never call back to customer pertaining to their service..I have many incident wanting have question pertaining to issue of mini car..they all refuse to call back nor help with part..I think most of people work in there are Hispanic where they munipulated the parts..Please never buy car with BMW..very agreesive ripped off..bad services..
21
Aug
Posted by MINIHELL
my experience with Mini of El Paso is as follows in the email sent to the general manager
Victor ,
Very Disappointed is actually an understatement. I have a 2011 Mini Cooper S that I paid a pretty penny for thinking I was paying for a quality vehicle with a company that stands behind their product & warranty however, I am beginning to wonder. Your dealership states : "Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.” Correct? Well on August 11th, 2012 I was driving to work ( about 35 miles south of Ft. Stockton Texas on hwy 285 in the middle of NO Where when suddenly my car will not shift into gears … I turned the vehicle off & went to restart the vehicle & nothing. Its 108 degrees outside & I am stranded in the middle of NO where. I am just lucky my cell phone worked I called roadside assistance & they were very apologetic & nice & said they would send someone to come get me & water if I needed. The only problem was they were coming from EL Paso… I assured the nice lady I would be dead if I waited with the vehicle that long. Lucky a nice old rancher just happened to be driving by & stopped to help & gave me a lift to town. All this on Saturday August 11, 2012. The nice people from roadside assistance let me know they had picked up my vehicle & they would be towing it to Mini of El Paso. I called Monday August 13th, 2012 morning & spoke with Micheal & let him know what happened ect. & that I needed to resolve this problem quickly since I am stuck in Ft. Stockton with no vehicle. I called on Weds August 15th & he assured me he would call & let me know what the problem was. Well He never called back on Thursday August 16th I called back & left message… no return call on Friday August 17th I called again & the service clerk let me know they thought it was the clutch & flywheel but she didn’t think it would be covered .. I would have to wait & talk with Micheal. Well after sever more phone calls I finally spoke with Micheal & of course first thing out of his mouth was due to the low mile on the vehicle it was apparent the damages were due to in experience driving a standard or abuse or negligence to the vehicle. I have driven standards all my life the last 24 years of it anyway & I have never had a clutch issue with any of my vehicles until 75,000 mile range. I work VERY hard for my money & I am a 40 year old female I can assure you I don’t drag race in my car or abuse it in anyway. Thanks to the many hours patiently waiting on Micheal to return my calls I did some research on this problem & to my amazement there seems to be a large number of poorly qualified standard drivers who are mini owners. When I finally did talk to Micheal again I questioned him on this & he claims he has never heard of their being such a problem. I asked him if he had access to the internet & if so to google Mini Clutch problem because if he truly wasn’t aware ( which is doubtful) he needed to be. This was all on Friday the 17th He said that they would have to open up the clutch to determine what caused the damage but if they deemed it neglect & abuse I would be responsible for the damages I told him to go ahead & diagnose it & let me know ASAP I am going on a week without a vehicle out of town working ( which reminds me I only have 1 stop sign on my daily commute to work so not in town hotroding as he suggested) He assured me he would let me know something Sat. 18th. Saturday came & went as well as Monday. Here it Tuesday the 21st & not only do I not have an answer he also tells me they just realized the Starter is out as well. I explained to Micheal last Friday that I NEED my vehicle no later then Tuesday TODAY. I am stuck out here in Ft. Stockton bumming rides to work & My Son is scheduled to have surgery for a broken jaw & eye socket in Houston at Ben Taubs Hospital on Thursday Morning Houston is an 8 hour drive & I have NO Vehicle or any real answers. I have TRIED to be patient but this has been a horrible experience all the way around. Here are a few of the links to share with Micheal on the previous clutch issues other unlucky Mini owners have experienced.
http://community.cartalk.com/discussion/759410/clutch-eating-minis
http://www.motoringalliance.com/forums/cooper-s-clubman-s-engine-drivetrain/10766-clutch-issues-cooper-s.html#axzz24DWQfWmu
http://townhall-talk.edmunds.com/direct/view/.f0f65bf/321
http://www.consumeraffairs.com/automotive/mini.html
http://forum.miata.net/vb/showthread.php?t=422155
http://townhall-talk.edmunds.com/direct/view/.f0f65bf
http://www.pistonheads.com/gassing/topic.asp?h=0&t=990251&d=0&nmt
these are just a few I guess I should have researched before buying a $35,000.00 vehicle but I felt like I was paying for quality & that BMW would stand behind their product & honor their warranty. Not to mention a better communication policy with the service dept. to the customer.
I hope there is someway we can get this resolved quickly as far as HOW I am going to get to Houston by Thursday at 8 am when it’s a 8 hour drive I have no idea I guess I will try to find some shuttle system to Odessa 80 miles away to the closet car-rental place & then turn around & drive to Houston. I guess I would have been better off having my car towed to Mini of Houston? I am just so very upset with the service dept right now I am in tears.
Thank You ,
Ronda Savoy Hearne
06
Aug
Posted by Estrada
Have had my car in the shop for two-months awaiting parts from Europe after I had an accident. It's a 2012 Countryman. You would think that they would do a better job of stocking replacement airbags, etc. This is now costing me more $$$ because my insurance covers 30 days of car rentals. The dealer that sold me the car and that I took the car back to after my accident, thinking they would do a better job and care, South motors in Miami Florida, has basically said ohh sorry, that's Mini USA, well when they sold me the car, They were "We Are Mini-USA". THEY ARE A JOKE and so is Mini-USA. Had 7-Volvos before this and the Dealer (Deel Volvo) and Volvo acted as one and cared even when I took cars in for repairs on accidents. My mistake for trying another brand. That's why BMW and Mini Dealers don't take ownership of problems. I was warned but didn't listen I know better now, so be forewarned!!!!
15
Jun
Posted by NJ
My Vehicle has been in the SMG body shop for 12 days as of today including weekends. They NEVER call you, you have to do all the calling. They now say that what has taken 12 days can be redone on 2 days excluding SATURDAY AND SUNDAY.
THIS IS THE TYPE OF AFTERSALES SERVICE THAT PUTS A PERSON OFF A BRAND.
25
Apr
Posted by pilotart
MINI Cup Holders leak into Steptronic Transmission shift control and cause problems.
I have documented this issue back at least eight years to present date, see this from MINI2:
http://tinyurl.com/7qvq3w9
My car was manufactured with a documented (SI M 24 01 08) defect causing it to never Lock the Shift in Park when shut off.
MINI-USA denied Warranty Replacement of this unit for my car built during that one month of documented faulty shift production.
Two MINI Dealers agreed with the fact of my Manufactured Defect, but (BMW) MINI-USA refused to Support their Warranty to me during the last ten days of my coverage.
Read my communication w/MINI-USA on the 'tinyurl' website.
