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For 3 weeks now I have been getting the run around by MINI / BMW customer service here in Germany. So it's not much better here. Always with the same bla, bla, bla. What does it take for someone with authority and product knowledge to give me a call to solve a simple question? Even our authorized BMW dealership cannot understand the lack of professionalism of the main BMW/MINI service center. I was even told by a service person on one occasion that I should take an extra spin to the supermarket to charge the battery. An authorized dealership was able to find the root cause and now I'm getting the run around because we need BMW to approve the parts renewals. Why should I pay for a problem caused by MINI? For 15 years I have been a BMW customer but with this situation the relationship is about to end!


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