Flag Mini Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had scheduled a 7:00 AM service appointment on 7/5/16. The service station opened its gate 5 minutes after it's 7:00 AM opening time. I was the first to arrive. After 1/2 hour of waiting, I was told that my appointment was for 7:45 AM, and not 7:00 AM as quoted when I made my appointment. Service clear saw me about 7:45 AM and spent 10 minutes asking questions. I waited 30 minutes (8:25 AM) until they gave me a loaner car. Staff was friendly, but friendliness does not make up for being slow. The Escondido Mini location is very good at getting me in/out in 10 minutes. This San Diego location managed to get me in/out in an hour and a half. Unacceptable. They made me an hour late for work. The entire purpose of scheduling my appointment at this location was that it was much closer my home & work. I asked for the manager (not knowing I was speaking with the General Manager). The GM went to get the Service Manager, who came out of his office, pointed at me, and proceeded back to his office. This left a bad impression...as if I was not important enough to be addressed. Bottom line, I asked Terry, the Service Manager to have the General Manager email me a letter of apology. It's been two days and I have not had the courtesy of receiving that email. Shows me that I was not important enough. When purchasing my car, I left a good $20,000.00 as down payment and this is the treatment I receive. I still expect that email of apology from the General Manager of the San Diego Mini Cooper dealer ship. Thanks for listening. Only wish my experience was a good one.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video