Read the reviews below to see the experience other people have had when dealing with customer service from Liberty Mutual.
Absolutely the worst insurance agency ever. My wife was hit by semi truck and they gave us the complete run around. No one was helpful, transferred so many times. Complete pain. Multiple times we were promised they would call back. Never happened. I hope no one ever has to deal with this company.
I have had this insurance for years and during that time ,filed only once.During my years with Liberty Mutual I have felt like a hostage.For instance the one claim I did filed ,ended with the adjuster and the roofer,laughing in my yard.Only to dien my claim.Recently I called claims and a young lady kept me on the line for twenty plus minutes.In what I felt was an intaragation.
Agent Rosa Sankari today 7-16-12 investigated our damages.She was very personable her interpersonal skills were outstanding.She made us feel part of the process.Explained in detail her findings...If I was her evaluator I would rate her as outstanding...She truly made us feel that we are part of the Liberty Mutual Family !!!!
