Posted by Anonymous
I am very upset that the agent I contacted refused to help me unless I accepted their promotion .. All I wanted was help with my iomega hard drive.
Iomega customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Iomega.
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Posted by Anonymous
I Can't get a support person at any Leopard l Lenovo support number listed. All options are invalid.
On another note. I have an IX2 storage server. It was losing its ip connectivity, but maintained network connectivity. No one in support could help me since the unit was in warranty I had to power rest the server daily to keep connectivity. I just did the last 2 firmware updates and it appears my problem is resolved. Why did I have this struggle for the past year?
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Posted by Anonymous
Tech support CANNOT be reached. I am tired of contacting you. I have had 3 replacements which entitles me to a NEW IOMEGA 1 tb external driver AND I am going to report you to the IRS Investigation division. if this situation is not corrected.
packing slip order 4797607 04/09/2012
packing slip order 4491186 10/31/2011
packing slip order 4888916 06/26/2012
Wanda Gant
562 Gant Hollow Lane
McMinnville, TN 37110-4676
07
May
Posted by Anonymous
I thought my 1TB iomega was the right product for me. But, honestly I'd not recommend anyone to buy iomega or the 1TB. I got screwed up when my files Folders just disappeared mysteriously from the drive. seriously don't risk your doc. The Customer Service Respond doesn't help . Absolutely fake!
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Posted by Anonymous
After several calls to technical support, Iomega finally provided a link to their website for the Mac OSX Lion fix for my ix2-200 NAS devices-I have 2. However, they did not respond to my request for the fix for my ix4-200D devices-have 2 of these also. A few days later, after some searching, I ended up on the Iomega site and there was the ix4 file. Easy to access, no password, no login required so I assumed it was finally released to the public. The fix disabled several features of the device. Iomega claims that I was on an internal site, the update was not ready for the public, and therefore, they voided my warranty. Again, no warnings, no indication of an internal site, no mention of test software, nothing. Looked just like the same process as for my ix2. They have since removed the webpage for the download. Turns out the software is so faulty that they are replacing 1x4's with the Cloud Edition. When I asked them to then just replace my hardware, they refuse saying I voided my warranty by using their faulty software. What is the difference if they are replacing the hardware anyway? This was the most customer unfriendly experience I have had in a long time. Though they acknowledge that their software was at fault for what it did to my device, they will not take any responsibility for their failure to keep faulty software off what appeared to be your typical download an update page. I will find a new solution for backups but it will certainly not included Iomega products. Buyer beware.
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Posted by lovebug3010
I have both Mac and windows laptop and was looking for a compatible external hard drive. After lot of research I purchased Iomega Prestige Portable SuperSpeed 500 GB USB 3.0 External Hard Drive 35192. I first connected the external hard drive to my windows laptop and it worked fine. But when I tried connecting it to my Mac it encountered some problems and was denying access. I called up Iomega customer care after collecting the system specifications from me, they asked me to follow their directions and guess what, I was able to connect to my Mac comfortably. Thanks Guys
08
Apr
Posted by Fresher
I was facing problems while trying to copy files on to my Iomega Screenplay Pro HD wirelessly without having to connect to my desktop. Though the product clearly states it supports wireless access I was unable to do it despite several tries. I gave up my attempts as it said no SSID detected. I called Iomega customer service and they were quick enough to set right the connection for me. The technician who attended my call was not only good mannered but knowledgeable enough to sort out my problem quickly. Thanks for your timely help.
01
Apr
Posted by Butterfly
My digital camcorder has FireWire port and since I wanted a hard drive for both FireWire and USB I opted for Iomega Desktop Hard Drive Silver Series Hard Drive. After installing the necessary software I was unable to connect my camcorder with external hard drive though it was connecting perfectly with my desktop. After a few attempts I called up technical support and they helped me set right the issue.Mark sorted the issue out, great job guys!
29
Mar
Posted by Carter
I bought an Iomega Home Media Network Drive (1TB) for its stylish and compact look. When I tried to connect the device I encountered few problems. I called the phone support and they got my problem sorted out immediately. I was impressed by their service; they were not only courteous to me but provided technical support within minutes and my Network Drive was up and running perfectly fine. I like their customer support really good.
