Flag Iomega Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

After several calls to technical support, Iomega finally provided a link to their website for the Mac OSX Lion fix for my ix2-200 NAS devices-I have 2. However, they did not respond to my request for the fix for my ix4-200D devices-have 2 of these also. A few days later, after some searching, I ended up on the Iomega site and there was the ix4 file. Easy to access, no password, no login required so I assumed it was finally released to the public. The fix disabled several features of the device. Iomega claims that I was on an internal site, the update was not ready for the public, and therefore, they voided my warranty. Again, no warnings, no indication of an internal site, no mention of test software, nothing. Looked just like the same process as for my ix2. They have since removed the webpage for the download. Turns out the software is so faulty that they are replacing 1x4's with the Cloud Edition. When I asked them to then just replace my hardware, they refuse saying I voided my warranty by using their faulty software. What is the difference if they are replacing the hardware anyway? This was the most customer unfriendly experience I have had in a long time. Though they acknowledge that their software was at fault for what it did to my device, they will not take any responsibility for their failure to keep faulty software off what appeared to be your typical download an update page. I will find a new solution for backups but it will certainly not included Iomega products. Buyer beware.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video