Posted by Anonymous
waited on hold for more than an hour &15minutes never was contacted poor customer service!!!!!!!
Huntington National Bank customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Huntington National Bank.
23
Oct
02
Jan
28
Oct
28
Oct
Posted by Very Unsatisfied
All I can say is NO WONDER THEY HAVE TO PAY PEOPLE TO OPEN AN ACCOUNT!!! I had a horrible experience with the Huntington bank in Clariton, PA. I opened a banking account with Josey on Aug 31, 2016 and never received any statements or heard anything from the bank for over a month. I called and talked to a teller and was informed the address was wrong and they couldn't change anything over the phone I had to come down there. I asked to speak to Josey the one who opened the account, she said she was at lunch but would give her the message to call me back. No call back, so I called Joseys private line the next day and left her a message. Waited 2 weeks and never received a call back. Went to the bank and talked to 3 different people, they were very nice and helpful and corrected the address, Josey was not there. I had to go through all this because the account wasn't opened properly then Josey would not return my phone calls. This isn't someone making a mistake or having a bad day. She purposely did not call me back after given chances. This is not customer service, this is purposeful avoidance and rudeness. There is no reason not to return a customers phone call other than pure neglect.
17
Jun
Posted by nj
I applied for a Home Equity loan on May 4. It is now June 17 and still no loan. We have a credit rating of over 800, no loans, mortgage,liens, in other words no debt. We own our house and even have a small farm. We had to have an appraisal. Get this, in Mercer county they only have 1 appraiser. This is unbelievable!
03
Jun
Posted by lmoore245
Another ridiculous policy left me in the hole $352.00. I made my car payment online and put in the wrong check number, I got an error message that said that check number had been used so I put in another, I was charged twice and this wreaked havoc on my checking account causing me a loss of almost $700.00. There were 11 overdraft fees and the duplicate payment of $339 and change had to be mailed to me and I would not receive it for 7-10 days - why not credit it from where you took it out??? DUMB - I have talked to several bank employees and was told they could/would do nothing about the fees - and it was the fault of the website. Not happy about this at all.
24
May
Posted by Anonymous
I recently visited a Meijer store located on Adams Rd. In Auburn Hills, Michigan. There is a Huntington bank facility located inside the store. There were 2 male caucasion employees...one with dark hair acting very un-professionally. Taking pictures with their cell phone of a Meijer customer in line. Looked like a couple if IMATURE teenage idiots. They should be FIRED.
13
Mar
Posted by Anonymous
So i called the customer service number because i wanted investigate suspicious activity on my account i was kept on hold for almost half and hour with no assistance at all i finally hung up disgusted and still without any.help to resolve my issue this is completely unacceptable They are supposed to have 24hour customer service available i cannot tell after my experience tonight. i will be calling again tomorrow to issue another complaint It makes me reconsider keeping them for my banking service
12
Jan
Posted by Anonymous
I was fairly certain that left my Huntington debit card in a Huntington ATM (my branch). I went to the branch the next business day and was told the debit cards are shredded by Brinks and there's no way to know if my card was there or not. So I was left not knowing for certain whether or not I had a security risk of a lost card. This is a ridiculous policy. Have Brinks leave the cards and have your employees notify us that its found. I was then given a temporary card but not told it was for the Huntington ATM only. I got caught out of town and out of gas. Lastly I was told the new card would have the same expiration date and security code, it doesn't so I have to notify my auto pays. All of this could have been avoided if the bank had more concern for the customer and didn't destroy MY card.
13
Dec
Posted by Anonymous
I cannot believe that I am being charged a late fee because I chose not to pay my loan off at huntington said timing!I will not ever use Huntington fir anymore of my banking nor will I recommend Huntington to any one else! Another bank I have ever dealt with has never treated me the way Huntington has on my loans !
11
Sep
Posted by Jazamin
On 9/11/2015 around 7:45 or so, I called to have my car loan placed in automatic withdrawal. The representative was soooo rude she had no customer service at all. This is my first time dealing with them. I am trying to be a responsible customer paying ahead of the due date and instead of appreciating a good customer she was rude and insulting. That experience assured me NOT to open an account with them. Very dissapointed !
16
Aug
Posted by alpha1973
I have been on hold for 55 mins waiting to speak to a rep. Their hold times are getting longer and longer and longer. If they cannot serve their customers in a reasonable amount of time, they need to hire more ppl or stop advertising they have 24/7 customer service for their customers. I am so tired of it. Going to a new bank. Plus they want to charge you $35 to get a new bank card within 48 hours. Otherwise you wait up to 2 weeks to get a new card.
14
Dec
Posted by Anonymous
can someone help i woke up this morning to called the number to check my account balance and it said its having trouble looking me up than it finally did after my third time calling but to my surprise says i have a zero balance i ask for recent activity and not only did i just get paid direct deposit but nothing is indicating that i should have zero balance. on top of that i go check online and cant because of a maintenance schedule what is going on?
25
Nov
Posted by Margret Manning
I have not been able to access my account on line!!! Then I was told by your rep that some one would get back to me by email and that was 2 days ago! I live in Singapore. I have always been able to check my account online! Can someone from the bank please respond . As a customer for over 40 years, I am not happy with the service.
Regards,
Margret Manning
01
Jul
01
Jul
Posted by Nausiated
Trying to get a second mortgage payoff and it is rediculous the crap to get throgh to a live person!!!!!!!!!!!!!!!!!!!! I have no atm pin number or secret code with your stupid bank. I have been on hold for 24 minutes waiting for a phone bank caller to pickup!!!!!!!!!!!!!! YOur bank sucks!!!!!!!!!!!!!!!
19
Jun
Posted by Anonymous
In my opinion, leaving a comment is useless. I just want someone in customer service or corporate to please return my calls. This is extremely frustrating! Perhaps I should take my business elsewhere. Not feeling respected or appreciated as a customer. I have tried by email and voicemail.
03
Oct
Posted by jensn231
loan payoff received in your bank last thursday from dealership. i called 3 times since then and 3 different reps. gave me three different answers, the latest today about a half hour ago said ithe title won't go out until oct. 8th. this is not accptable. you had more than enough time to clear dealer's check. i cannot understand why the wait and why your reps. are liars, as each answer rec'd was different. i know they only know what their screen's show, but why different answers. it is causing me financial burden. thanks for the lies.
24
Aug
02
Jul
Posted by Anonymous
The Huntington Bank is so caring - and the customer service rep are outstanding. Inviting as well as providing solutions no Bs. To say they are great is one thing but it is the way they preform their duties makes all very special. You have a new branch manager I would also give him the ok. O I almost forgot they all smile too.I also pray you will except my comments -
I believe customers should take time out and say thanks.
Respectfully
David P
20
Mar
Posted by disgruntled
Mgr at Berea branch hardly there...now I know where bankers hour come from. I actually went there several times in one day and he had long lunches and left at 4:00 and no weekends to answer customers concerns. Not bad, co manager doesn't have authority to make decisions (only Brad) and very aggravating....
Also staff very unfriendly and would prefer to use ATM instead of going inside....doesn't that say something, sad but true....
