Hooters customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Hooters.

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Viewing Hooters customer service reviews 1 - 25 out of 89
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27
Nov

Posted by Jd.darrell


on 11/27/23 at 3:23PM

I went to the Hooters in Concord NC for all you can eat wings on November 24 and was totally disappointed with the results!! I could only Order 10 wings in the beginning ( when you buy 10 wings on Monday or Wednesday you get 10 free and they bring all 20 out together) and ONLY 6 wings on the refills!! If I'm spending more money (19.83) than the buy ten get ten free( 17.99) I should at least get to order 20 wings in the beginning!! I'm not planning on paying more money and eating less wings!! That's stupid!! The refills( 6 wings ) were taking an average of 30 minutes!! I was sitting there for an half an each time with no wings!! The hourly manager told me the ticket time for 6 wings was about 20 minutes. My first complaint is if I had been able to order 20 wings in the beginning, I wouldn't had been wit wings for very long!! 2nd, when I told the hourly manager. Somebody should go back and the kitchen get the HOT food out, he implied HIS job was to seat the guest ( so they could rung up and hooters gets the sales) but to jump back in the kitchen to help them!!! 3rd, shouldn't a Salaried Manger been in the building?? It was Black Friday and Hooters had a All you can eat wings promotion and no one thought that the hourly kitchen staff might not show up!!! I don't blame the hourly manager, I blame the General Manager and the Regional Manger!! They sat poor Marcus up for failure by not staffing the restaurant with a Salaried Manger. The Gm was probably on vacation and the other Salaried manager's were probably given the Friday night off!! What a horrible way to run a restaurant!! The Gm should be fired and the Regional should work in the kitchen to make sure Hot food gets served to the customers in a timely matter!! That was the Concord NC location!!

17
Feb

Posted by PissedOffDude


on 2/17/23 at 8:01AM

Iam a ex employee of Hooters and they've made it so hard to change my address for my tax return, no one will email you back no one will answer phones, all that hard work I've put in and they don't give a damm about the people who help keep their business afloat, I'm not talking about the restaurant itself i use to work for their trying I'm talking about the corporation itself, y'all are truly a P.O.S company in the long run

24
Mar

Posted by Daniel May


on 3/24/21 at 6:31PM

Sarah White really awesome Cashier She is really friendly customer service i only expect from a fancy 5 star restaurant She is Awesome

11
Jan

Posted by Anonymous


on 1/11/21 at 11:06AM

Hooters sucks. Poor service. Everyone saying they're sorry. Just a bunch of sorry people saying they're sorry.

28
Dec

Posted by Terrible


on 12/28/19 at 2:59PM

We went to hooters in Knoxville tn the worst service I have ever had in my life!!!! Our appetizers came before our driinksdrinks ere wrong no refills server checked back after we were done and not before..asked for manager he was to busy..

16
Aug

Posted by Anonymous


on 8/16/19 at 5:34PM

Very disappointed that your clarksville Indiana store would not let me place a call in order

05
Aug

Posted by Anonymous


on 8/5/19 at 2:00PM

Went To Hooters Sunday With My Husband And Family It Took 1 Hour And A Half To Get Our Food When I Got My Salad Which Was Suppose To Be Buffal0 Chicken Salad It Came With 4 Little Chicken On A Little Bed Of Spinach Which I Don't Eat At All Told The Waitress She Said They Where Out Of Lettuce Could Give Me Shred Lettuce So Ordered Some Daytona Wings Which I Never Got !!!!!! My Husbands Lemon Pepper Wings Where Terrible Also. And To Top This Off Charged Me For The Salad And The Wings That I Never Ate Neither One So We Sat There For 2 Hours And I Had A Soda!!!!! And They Have Put New Floors Which Both My Grandchildren 2 And 3 Fell Because So Slippery The Waitress Told Us Someone Mopped With Dish Soap And One Waitress Had Also Fell .a Waste Of A $100 And No Manger Ever Came

15
Apr

Posted by Anonymous


on 4/15/19 at 12:38PM

I am disgusted that's Hooters in Fresh Meadows doesn't offer its veterans discount especially active duty.

17
Jan

Posted by Anonymous


on 1/17/19 at 7:51PM

I was in hooters in Galveston tx.Yesterday night I have only good things to say the waitress Jocy was very attentive,pleasant food was hot and also the Manager Shea was very attentive also.. All in all I have only great things to say I was having a bad day and left with a smile ..I would highly recommend to my friends

02
Oct

Posted by Anonymous


on 10/2/18 at 2:53PM

The corpus Christi Tx.store is always got inside the restaurant.

13
May

Posted by Rick


on 5/13/18 at 7:14PM

Waited over 45 minutes for wings. Just very unhappy with Hooters(Orland Park Ill.)

20
Apr

Posted by Anonymous


on 4/20/18 at 7:31AM

If your looking for a friendly well run Hooters, stop in Topeka, Kansas. The manager there runs a well organized establishment. Great greeting and seating, fast, friendly service, good food and beverages served in a timely manner. Always enjoy going there and there are a lot of regular customers who go back.

26
Mar

Posted by Anonymous


on 3/26/18 at 6:23PM

Here In Champaign Ill
Waiting An Hour For First Order Of Chicken Wings...ayce...my Ass
All You Can Wait....1 Hour.

Not Even A Reorder Yet Sad...
Really Fkn Sad...
I Cook For A Living...

14
Mar

Posted by Roger


on 3/14/18 at 4:38AM

I have complained before about the Daytona Store location. Nothing was resolved so I stopped going when I was in Daytona. Been to several other locations in different states with no issue. I was in the Morrisville NC location last night with business associates. I arrived early to get table set up, 9pm.
Stood at door over ten minutes, KNOW ONE even acknowledged my presence, staff walked by time and time again. So I need a table for 6. Started looking and all the large table were empty but not cleaned. SO I stood by a table 11 minutes, staff walking by, nothing. FINALLY a girl sitting down at a table got up and asked if she could help me. Started cleaning table. Told her I had others coming. She took my beer order, and disappeared. After 17 minutes I went to bar, sat down and asked for my beer. Bartender apologized and set the beer up. Other waitress saw me but did nothing but hurry to end shift I think. Company owner arrived, we sat at bar, had a beer and discussed what was happening with table. Called others on the way to Hooters and diverted to another restaurant.
I have loved Hooters since it started. What has happened to you management. I just will not even take the time to be aggravated as much as I and my family love the food. Very Sad. You used to have the best management of all restaurant chains.

19
Feb

Posted by Anonymous


on 2/19/18 at 2:02PM

I work at the evansville restaurant in Indiana and I found this site so that I can express my concerns about my job. We had a manager let go for humiliation, verbal abuse and tampering with payroll. So when they sent our new store manager the restaurant did a 360. He came in and got things back on track and our sales are up higher than they have been and the reason I and everyone else knows that is because he has our huddles and let's everyone know that us as a team is why the store is doing a lot more business. It's great to have a manager who cares and takes the initiative to let us know he appreciates us for not only our work but for sticking around and giving him a chance to show there is always a way to make things better not for just his staff but our customers. But my biggest concern is that this place is going to fall apart again now that he gave a notice, and the lady that is his boss came in and started talking at him instead of to him which doesn't set well with our team mates cause if he goes a lot of us won't stay either and the reason for that is an assistant manager who goes get high in her car for about 20 minutes and after work with a couple of employees and she is useless then the man assistant is lazy and does nothing as well. The store manager has no problem jumping in the kitchen and help getting out food or any other position. How can you let a boss like this lady come in and start down talking to people and belittling others including the one positive thing that made this store more successful than its ever been and that's our store manager. I just hope this gets to the right person so that they know when we start losing staff and sales it's because of the higher up manageme that allows the district manager to treat or talk to anyone like this. Even customers have a great relationship with him. Please look into this for not only our sake but the store as well.

10
Feb

Posted by RudyValent1


on 2/10/18 at 1:29AM

In Corpus Christi Texas I feel Hooters in Corpus Christi the girls at the bar or not very friendly they act like we owe them something I am very upset on my last visit did not leave any tips and I will stay away for a while hopefully things get better there because the hospitality there are not friendly at all I will stay away from Hooters for a while

06
Feb

Posted by Bryant


on 2/6/18 at 12:29AM

I was met by total disrespect by the GM after i got socked in the face by soneone there im not sure if he brought it to corporates attention or not but he should have i did not swing back because i wanted no problems nor were the cops called he just told me to leave if you check the cameras you will see that i threw up the peace sign and im the one that got assaulted i still returned to the restaurant weeks later multiple time and no issue except that the fact that i was there later on to be challanged by the same guy a couple of weeks later if not that but met by the guy if u check u see i quietly move to a different route keep in mind nor any sign of the manager in charge that day after an assistant later met with me later on i went on feb 5th or an earlier date on the 4th between 12 and 1 am he saw me drinking there and ill say after about 2 drinks asked me to leave the premises i find completely disrespectful after i brought it to courts attention and lost my job because of the black eye and yet hes still able to rome around and not me if a settlement is not reach you will be hearing from illegal issues not just by the action of gm but other related issues thank you

30
Jan

Posted by Raul


on 1/30/18 at 9:45PM

Hello i went to the stafford tx hooter and a guy name josh who work the afford to sell me weed and tryed to force me to by it thank u

24
Jan

Posted by Joe


on 1/24/18 at 3:32PM

I order from your Schaumburg locate at least 3 time on a month order the same thing each and time which is a kids boneless and shrimp the kids meals is fir my daughter shrimp for me so today the boneless wasn't done and I was speaking to a manager that was very rude didn't offer to exchange the meal misunderstood what I was saying and then say why are you ordering a kids meal for your self you. Should be ordering a adult meal I said I stated it was was my child and who are to say what I can order and can't order at that point I hung up the phone on him I think that was so unacceptable to tell a paying customer what you can order and should order

28
Oct

Posted by Anonymous


on 10/28/17 at 7:13PM

I just attempted to have dinner at Hooters of Burlington, NC. The service was terrible and when we questioned Amelia she explained that she had a table of 14 that were constantly complaining and she also complained about how bad the manager was. Personally I did not care about her party of 14 I was attempting to have dinner with my family. We ordered drinks that took 20 minutes to be made and one sat on the counter for 2 full minutes before it was brought to the table. The other had a slice of orange still with a sticker on it. We sent it back and requested a drink without trash in it. The bartender took out the slice of orange, with her bare fingers, put the drink in another glass and sent it back to our table. We had to request a NEW drink. My husband sent his food back once and it came back worse than the first time. He absolutely could NOT eat his dinner. We ordered an appetizer that we waited and waited for and it took forever to get to our table. Our food came out almost on top of the appetizer. Our appetizer was taken to the party of 14 and was brought back to our table. We paid $90. for food we could not eat. Not once did the manager come by to see why we were not being served and he walked by our table multiple times.
We were never offered dessert and had to ask for a fork 2 times. We had the worst experience ever at this restaurant. Did Hooters make us happy.? . . . Absolutely NOT.

11
May

Posted by Andy Gillespie


on 5/11/17 at 9:37AM

Hi,


Server Vanya



Whilst visiting the U.S. on business on a regular basis, we always take time out to eat at Hooters and have attended numerous locations up and down the East Coast and have previously enjoyed every experience.

On this occasion, we chose the 'all you can eat wings' offer which we thought sounded VFM.

We ordered a couple of drinks and waited a while for the wings to arrive whilst we had a Bud & Cosmo.

Wings were fine but when wanted to order a second round the server avoided us at all costs.

When we finally got to order, the wings took forever to be served and we were told we needed to keep ordering drinks if we were still eating!

We felt railroaded into ordering more drinks whilst we waited.

When we got towards the end of the second round we tried to order more but the server just placed our cheque on the table without request.

We ended up leaving pretty hungry spending $64.14 and spent more on drinks than food!

We are returning to the U.S. in a couple of weeks where we will be travelling down the East Coast with work and contemplating whether to return to Hooters or not.

How can you gain our trust and regular custom back?

Look forward to hearing from you.

Best

Andy

07
Feb

Posted by Anonymous


on 2/7/17 at 12:26AM

I'm tired of driving to trussvile for buffalo shrimp. I live in Gadsden Alabama we have recently passed Sunday alcohol sales, I would love to have a hooters in my town I can help with finding a location and I can help with staffing the the establishment. It would be very nice to have one of your establishments in my town, and I believe it would be a money maker

30
Jan

Posted by Trena


on 1/30/17 at 8:08PM

They raise the price estimate of their kids meals by almost $2 and they cut the food from 5 wings to 4???!!

21
Jan

Posted by BLW


on 1/21/17 at 6:59AM

Was told by a manager yesterday that their was a corporate mandate sent out yesterday to not air the inauguration at your restaurants. Well I just put out a mandate to all my employees and friends and family not to ever set foot in a Hooters restaurant again. Really pathetic position!

14
Jan

Posted by Anonymous


on 1/14/17 at 9:35AM

Hi...for years now my husband and I and our friends have been going to Hooters in Tacoma to get signed calendars. It's been a tradition we look forward to. However we went last night and it was not busy but when we got home, we found only 2 signatures! There were at least 12 waitresses there! My husband is so disappointed that he says never again! I am requesting that you reach the restaurant and have them send us 2 signed calendars full of signatures so we can continue our yearly tradition.

Sincerely,

Chris Morey

Viewing Hooters customer service reviews 1 - 25 out of 89
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