Flag Hooters Customer Service Review

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Hi,


Server Vanya



Whilst visiting the U.S. on business on a regular basis, we always take time out to eat at Hooters and have attended numerous locations up and down the East Coast and have previously enjoyed every experience.

On this occasion, we chose the 'all you can eat wings' offer which we thought sounded VFM.

We ordered a couple of drinks and waited a while for the wings to arrive whilst we had a Bud & Cosmo.

Wings were fine but when wanted to order a second round the server avoided us at all costs.

When we finally got to order, the wings took forever to be served and we were told we needed to keep ordering drinks if we were still eating!

We felt railroaded into ordering more drinks whilst we waited.

When we got towards the end of the second round we tried to order more but the server just placed our cheque on the table without request.

We ended up leaving pretty hungry spending $64.14 and spent more on drinks than food!

We are returning to the U.S. in a couple of weeks where we will be travelling down the East Coast with work and contemplating whether to return to Hooters or not.

How can you gain our trust and regular custom back?

Look forward to hearing from you.

Best

Andy


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