United Healthcare customer service

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Customer Service

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User Reviews

Posted by Anonymous

You call ilegally every morning to my home phone!please stop calling!

Posted by Maggiemay

United Healthcare has a contract with the State of IL retirees. The deductible for prescription drugs for this plan is $100. There is some sort of glitch in UH system, that is assessing a $310 deductible for prescriptions. My mother who is elderly and in very poor health was overcharged for her prescriptions because of this. I talked to a supervisor at United Healthcare who would only give her name as Summer. Very rude, very high and mighty, not in the least helpful—worst customer service I have ever experienced! UH knows there is a problem with the State of IL retirees, but does not seem to be interested in fixing the problem.

Posted by CSSucks

I only had them for about a year because it was my company's only option. They were the absolute worst I have ever experienced. The hold times were ridiculous. Conflict resolution was a joke because you had to wait for 45 minutes to get through to Customer Service before you could get through to the conflict resolution dept. There was NO direct line and service could NOT help, although they HAD to read your entire file every time you called, which meant another 10 minutes on hold before they could transfer you to another rep and then another and you'd be lucky if you didn't get disconnected.
My biggest problem was they refused to pay for a $420 diagnostic test that came back negative. Their refusal was because it was a test for a pre-existing condition. I don't have a medical degree, but even I know that if a test is negative I don't have the condition and therefore it can NOT be pre-existing. I was getting the test because my daughter had just been diagnosed and it is a genetic thing. Thank God she had other insurance and it was covered okay.
I went round and round with them for over a year. They said they needed everything from every doctor I had seen in the last 19 months (my gp for an annual exam and a chiropractor for a couple of adjustments). These doctors got frustrated because they were barraged with forms to fill out that they did repeatedly while UHC said they never got these forms. The docs were nice to me at first, but after a while it was just a waste of their precious time and the one that I had only seen once in my life (and since I moved will never see again), what was their motivation to fill out this form the 5th and 6th time? What was the problem? UHC kept printing the wrong dates on the forms they were sending out and then they would refuse to accept them because the dates were wrong. I finally caught what was going on when I requested UHC send me duplicates of the forms the docs were getting. When I called customer service they responded, "Yeah, that's a computer glitch and we know. It happens all the time."
Everything they did led me to believe their main goal was to frustrate everyone involved and deter any one from getting ANY thing paid for that they could that really should be covered.
STAY AWAY FROM UHC!! They are expensive and won't pay for a blasted thing!

Posted by JinksB

UHC sets members' FSA accounts by default to automatic withdrawl. I went to the website to change this. There was no way to make this change, so I called customer service. I spent 36 minutes on hold, and was finally hung up on. There is no way to contact UHC customer service except by telephone. This company has a horrible reputation, and deservedly so. Unfortunately, it's my workplace's only health care option, or I would change companies in a heartbeat.

Posted by Anonymous

This is the most terrible company I have ever dealt with. #1. They cancelled our rider starting in 2014. We only had the darn thing for a month. #2. Customer service sucks. My husband was involved in a hit/skip accident and then the guy knocked my husband to the pavement and ran over him with his car. Police report was filed and of course, the squad took my husband to the emergency room. I have been on the website checking on claims as not once has this company sent us a verification of what they paid or did not pay. After two months, I see that they denied the emergency room charges (the larger of the bills). My husband called UHC and the lady said that the hospital coded the bills wrong and she would straighten it out with the hospital. Now, here's the kicker. Yesterday, we received a notice from UHC that they needed more information because this was related to a hit/skip (auto) and our auto ins. might have to pay. I feel sorry for those who might be laid up in the hospital with injuries that prevent them from healing due to the added stress you have to put up with because UHC makes you sicker than you already are due to added confusion and total upset. Also, customer service stinks because the person you usually get in touch with can't help you and then you get transferred 5,000 times to another incorrect contact. I would be ashamed to work for this insurance company.

Customer Service Ratings

Based on 305 votes.


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United Healthcare customer service news

If Florida Hospital drops United Healthcare, what to do?

... you have an upcoming elective procedure scheduled, United members should call the toll-free customer-service number on their health-insurance ID card. ...

What's On Your Mind? United Healthcare, ECAST Settlement, Office Max

"I called customer service from store and they stated they did have server issues and multiple orders went out," William said. "She spoke directly to the manager to give return information and to credit my account, I thought. ...

United Healthcare Accused Of Overstating Advantage Network

However, the provider directory given to him by the plan after he signed up listed no urgent care clinics and Roberts then contacted United Healthcare customer service, who also failed to locate a contracted urgent care clinic near his home in Agoura ...

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