Posted by Anonymous
I switched from Comcast to EarthLink and I am so disappointed. My internet doesn't work while I am trying to resolve the issue, customer service keep hanged up. I need to cancel. Terrible service
Earthlink customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Earthlink.
16
Apr
08
Jul
Posted by Milos
I choose this service because I believed they are for awhile on market and let's give them a try. At first moment it looks good but later I found out that I am in contract what I didn't know before and reaching somebody wasn't that hard but understanding representative was impossible.Big disappointment from start and my experience say to me that it will be bad service.
07
Feb
17
Sep
28
Dec
12
May
09
Jun
04
Jun
Posted by Anonymous
We have had an on going email issue that has not been resolved in more than 8 days. I have called and spoke with more than 8 people over the last week and no one is listening or taking notes very well because each time I call back the next person asks what the problem is and who's email address is having the problem. Our company is suffering losses due to this problem that is not a priority to anyone in your company. We have an exchange host service that eathling forwards email for 8 people in the company too. That exchange service in not receiving all of the emails intended for those individuals. I have requested SMTP logs and was told once ... these will cost money... I was told by the supervisor the next day when they were not available that "oh no... we do not charge for these, I will have them ordered today and within 24 hours they will be available" guess what..... 24 hours later, they are top secret information that apparently no one has ever asked for because no one in your company knew this. Why is my exchange service asking for them if it is so top secret..... how can they research a problem if something does not show hitting their server.... and it cannot be proven that it did hit their server. We have been a customer for more than 10 years and I think the service shown to a 10 year custmer has yet to be desired.... I am sure we are not your biggest but 10 years is a long time and if you cannot give quality service and or customer service.... maybe we should re think service. Sometimes a company just gets to BIG or the profits are to great and you just do not care about the people who do in fact make you the money.
16
Feb
06
Jan
Posted by Anonymous
I ordered my dsl on the 29th of Dec 2013 my box came on the 2nd of January an they say my service wouldn't be active till the 3rd of January iwas having difficult with the box my internet wasn't working an i wanted help i call them today January 6 an they say i canceled my service im really not feeling this im very upset
07
Nov
Posted by Bill
My email has had problems for over 2 months. I cannot even access it now. For the last 2 weeks I have had to change my password to sign in. When I attempted yesterday and vnow it will not allow me to access. I get a message to contact customer support by email. I cannot do this as I have no email.
From past experience I know it is a waste of time to call CS. They will deny there is any issue as they have done time and time again.
01
Jul
07
May
Posted by Cassie
I was looking for a cheaper internet provider. When I called Earthlink I was told that I would have dsl for 19.99 a month and then 39.99 a month after 3 months. I thought the deal was great and cancelled my service with Verizon (we had to have home phone to have internet with them and we didnt need the phone or the 98.00 bill every month). I set everything up and they charged my card and I was told that I would get my modem the following Wednesday (5 days away). I waited and waited and almost 2 weeks later still didnt receive my modem. I called Earthlink and come to find out dsl was NOT available in our area and the set us up with dial up instead and never told us! We went round and round with many people when finally they refunded us our money and said they could do satellite internet with no down payment to us and it would be 39.99 a month and then 59.99 a month after three months. They transferred me to someone else to set up our service AGAIN and come to find out you have to rent the satellite for 9.99 a month also bringing it to 50.00 the first 3 months and 70.00 after that. HORRIBLE customer service and all the people we talked to couldnt speak English. I had to keep handing the phone to my husband because I was so frustrated over the situation and the fact that I couldnt understand anything they were saying!
18
Jul
Posted by vostie
I have been unable to change the message on my Earthlink voice mail for two days now and all of their access numbers which would allow me change my recorded message are going to FAX lines. I have complained through customer support and am still being given the "up to 72 hours for repair" message...looks like they were hacked or mishandled a software upgrade...
09
Jul
Posted by [email protected]
How can you charge me for services I never got. You told me that I could not get your service in my area so I went with a different company and yet you are charging me $34.19 on my master card bill. If you can not take care of this I will have to look for other ways to get this taken care of. As a matter of fact your people were a little rude.
Thank you.
Geraldine Bandish
[email protected]
12
Mar
07
Mar
Posted by Anonymous
Hi,
I am Kesheia Steele at 303 #E James Ave. Thomasville, NC 27360. About 6 months ago I called to get information about earthlike and decided not to get the service. I recieved mail from your company but did not open it because I did not get your service. I opened someother mail today and it said I owed $11.75 on acccont number 48959794, client ref 28361610. Why was I charged and sent to collection for getting information and no service was provided. Contanct email [email protected]
thank you
Kesheia Steele
07
Jan
28
Dec
15
Oct
Posted by [email protected]
Apparently there is no way to e-mail you folks at Earthlink. Here is my message: I have been sick for several days, and have not mailed my monthly payment to you. I will mail it to you tomorrow, Sunday, Oct 16, 2011.
I hope someone at Earthlink who reads this message passes it along to the billing and payments section.
Y'all should provide a way for us out here in cyberspace to e-mail you.
Thanks, --Laura
05
Jul
08
Jun
Posted by Anonymous
I tried chatting and phone support, and they could not solve my problem, which involved our password being changed without our knowledge. When I asked for a method of contacting someone via email or snail mail, so I could put my question in writing, they REFUSED to give me any contact information. So my problem is not solved, and they refuse to help me any further.
10
Feb
Posted by Anonymous
I just had a wonderful experience with Earthlink. I had called earlier, and learnt that the problem was with our Linksys router, which would cost 8 dollars to get help from them. I called over to Linksys (not a good experience) and called back Earthlink, where they waved the fee since it was a one-time issue.
20
Jan
Posted by NH earlthlink customer
I am on hold now with Earthlink when couldn't get on my mail account on any of my machines this morning. Five minutes and counting. If they provide poor service, I will cancel my account with them after nearly 7 years as a customer. Too many times when I lose email. They were good once, but seem poorly run now.
21
Dec
Posted by Anonymous
Earthlink permanently lost a customer. The support person did not listen to our issue. He only wanted to inflict a solution he arrived at after not listening. His main objective seemed to be to get us to say that the issue was resolved. His name was Jeffrey A. I will never again recommend earthlink. They should move their support back to the states.
