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I was looking for a cheaper internet provider. When I called Earthlink I was told that I would have dsl for 19.99 a month and then 39.99 a month after 3 months. I thought the deal was great and cancelled my service with Verizon (we had to have home phone to have internet with them and we didnt need the phone or the 98.00 bill every month). I set everything up and they charged my card and I was told that I would get my modem the following Wednesday (5 days away). I waited and waited and almost 2 weeks later still didnt receive my modem. I called Earthlink and come to find out dsl was NOT available in our area and the set us up with dial up instead and never told us! We went round and round with many people when finally they refunded us our money and said they could do satellite internet with no down payment to us and it would be 39.99 a month and then 59.99 a month after three months. They transferred me to someone else to set up our service AGAIN and come to find out you have to rent the satellite for 9.99 a month also bringing it to 50.00 the first 3 months and 70.00 after that. HORRIBLE customer service and all the people we talked to couldnt speak English. I had to keep handing the phone to my husband because I was so frustrated over the situation and the fact that I couldnt understand anything they were saying!


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