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We have had an on going email issue that has not been resolved in more than 8 days. I have called and spoke with more than 8 people over the last week and no one is listening or taking notes very well because each time I call back the next person asks what the problem is and who's email address is having the problem. Our company is suffering losses due to this problem that is not a priority to anyone in your company. We have an exchange host service that eathling forwards email for 8 people in the company too. That exchange service in not receiving all of the emails intended for those individuals. I have requested SMTP logs and was told once ... these will cost money... I was told by the supervisor the next day when they were not available that "oh no... we do not charge for these, I will have them ordered today and within 24 hours they will be available" guess what..... 24 hours later, they are top secret information that apparently no one has ever asked for because no one in your company knew this. Why is my exchange service asking for them if it is so top secret..... how can they research a problem if something does not show hitting their server.... and it cannot be proven that it did hit their server. We have been a customer for more than 10 years and I think the service shown to a 10 year custmer has yet to be desired.... I am sure we are not your biggest but 10 years is a long time and if you cannot give quality service and or customer service.... maybe we should re think service. Sometimes a company just gets to BIG or the profits are to great and you just do not care about the people who do in fact make you the money.


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