Posted by Anonymous
Why on earth would you have a woman repeat the same thing over and over again when you are on hold for 60 minutes?! Music or silence would be less aggravating!!!!
Dyson customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Dyson.
30
Nov
14
Apr
03
Dec
Posted by Anonymous
Attention Omar,in Chicago.
A few hours ago I was assisted by Katy B. I must commend you in having such an excellent employee.
I was very impressed how Ms.Katy went out of her way to be extremely helpful. She was also very knowledgeable, patient and professional and so very nice. Ms. Katy was a pleasure to deal with.
It is employee like Ms. Katy that makes customers remain loyal to Dyson.
Sincerely,
Ann Ogden,
Calgary, Alberta, Canada.
22
Nov
31
Aug
Posted by Constance
I just had an awesome expeience with Dyson's customer service Constance. She is so amazing and kind, I cried. She resolved my problem quickly and all I needed was a new battery. I didn't get to survey screen but I would have definitely put all 10's😊Again, thank you so much Constance, I love my Dyson and You❤
19
Aug
Posted by Marmie
I just had a great customer experience with David Spreckels in your customer service department and wanted to pass it along to you. I've had a problem with my Dyson (that I love dearly) for several months, but put off calling because these days customer service seems to be lacking in so many companies, but put on my big boy pants this morning and called. Well, I'm so very glad I did, because I received the best service anyone could ever ask for, now I wish I had called earlier. His knowledge, patience and ability to really listen with a caring attitude is unusual and heart warming, Dyson he's a keeper!! I also complement Dyson for hiring good people. By the way, problem taken care of and I didn't have to buy a new one, just a new battery, whew! I do love my Dyson!
18
Apr
25
Mar
20
Nov
24
May
Posted by roly
I purchased a Dyson tower fan on 4/28/2018. After less than a month it stopped oscillating. I called your CS # and was told to bring it to my local UPS and they would box it and return it. I went to 2 UPS stores and was told I had to return it to Main UPS store because they don't handle this.
I called CS again and was told that they would make arrangements to have it picked up, if I could box it up.
I asked how long this process would take and was told 7 to 10 business days.
First, I don't have a box, 2nd I'm without a fan for 7 to 10 business days.
So far I have been trying to resolve this problem for 4 hours and I am no closer to having this resolved.
I've used my gas to drive to 2 UPS stores and spent one and a half hours on the phone. Without a doubt the best fan I've owned( when it worked), Customer service the worst I have ever experienced. It would seem to me that a company that sells such an expensive product
would have better Customer service.
16
May
30
Apr
Posted by Timothy Gendreau
Hello,
I would like some assistance. First, I love Dyson products.
Second, I would like to ensure the models and serial numbers are correctly matched and registered under my name.
Third, I need help with 2 of the Handvacs. One is a . It just stopped working. I called Dyson Customer Service, and they told me to purchase a new battery. I did but, no response from the unit.
Also, the DC34 (CF6-US-HDA7731A) stopped working for more than a few seconds at as time. . I called Dyson Customer Service, and they told me to purchase a new battery. I did but, the unit still stops after a few seconds.
I have invested a considerable sum of money for these products and would expect them to work for a longer period than have these two. There are only two of us in the household, therefore, none of the items have been overly used.
Will you help me please?
Fans:
1. Dyson Fan in Greenhouse: KS8-US-DDA0134B
Blow Dryers:
2. Dyson HD01 in Master Bath Blow Dryer: R54-US-HHA0060A
Handvacs:
1. Dyson DC58 in guest bath downstairs: F63-US-GGA7421A (DC58) (new battery, not working)
2. Dyson DC34 in MBR closet: CF6-US-HDA7731A (DC34) (new battery, still nothing)
3. Dyson DC16 in guest bath upstairs: 288-US-B-46985 (DC16) ok
4. Dyson DC16 (Animal) in garage: 454-US-A22457 (DC16) ok
5. Dyson DC16 in Entertainment Room: 288-US-C55610 (DC16) ok
07
Feb
Posted by Lockwood
I purchased the 360 eye robot 18 months ago. Suddenly I found it would no longer charge so I called Dyson and they diagnosed the problem to be the battery. After checking to see if they had any replacement in stock, which they did not, I was told that a return mailing label would be sent to me. All I needed to do is bring it to a UPS store for return. When UPS notified Dyson that they were in receipt of it, Dyson would mail me another robot immediately. Time has passed and no label has been received. I have tried endlessly to contact Dyson by phone with only a blank sound as I held on for endless time. So I am stuck with no robot and out $1,000 from a company that has no Customer Service! Question is where do I go from here?
10
Jan
Posted by Goldensrule
It is impossible to get a customer service rep on the phone at anytime of the day and any day of the week. I called at least seven times a day. I tried holding for hours. Also tried leaving my number several times for a callback and never received any contact from customer service. It was not until I disputed the charge with my credit card that I was finally contacted. I wa returning my vacuum because of poor quality. I know have again been having great difficulty trying to find out when I will receive my credit
21
Dec
Posted by Anonymous
I have had the worst experience with Dyson. This is my forth product purchased from Dyson. After 4attempts to order and 4 charges on my Amex. Act, I have finally received my warranty registration on line . I have not as yet received the vacuum. The order number is as follows : 1142045492. Kindly check this order , see aa other information given and tell me if I shall receive the machine before Christmas my phone # 860 8286665.my e-mail ,
16
Dec
Posted by Thanh Huong Catherine Nguyen
I receive my order today V6 HEPA..PURCHASE DATE : DEC 10/2017 Paid with Amazon account : Dan Nguyen......
1/ when i purchase this V6HEPA , it suppose to come with 3 free gift and I choose: Mattress topol, Mini soft dusting and multiangle brush
But today when i open the box of Dyson V6...i didn�t see any of my free gift ! Could you clarify it for me...i bought this V6 because of 3 free gifts.
I am waiting on the phone at least 1h and still cannot have any customer service answer!
13
Dec
Posted by Anonymous
I've been trying to get a problem resolved with no luck. Cannot get through to a live customer service rep. Tried to sent email....after taking 10 mins and describing my problem in depth I found when I hit the send button nothing happened. Tried corp.website and same runaround. If I would have known Dyson has such poor C.S. I would have bough a shark
03
Dec
21
Nov
Posted by Tahani
Good morning,
I reported my Dyson big ball animal and allergy Over one month ago to customer service for injuring my child! After vacuuming I turned off the vacuum and continued with my daily chores.
I heard a scream coming from the next room and walked in to find my 5 year old daughter hysterically crying as she was holding her leg. She pointed to the vacuum and said it burned her. I went to touch the big ball of the vacuum and it was scorching hot! It felt as hot as a heating radiator!
My daughter calmed down after a while and after applying ice to her leg, she was ok. I do have kids over my house all the time.... had it been a toddler,I worry the injury would have been more severe! I immediately called dyson to report the incident.
I was told by Early (supervisor) to have the vacuum shipped to the service department to the get inspected. I agreed to ship the vacuum for inspection with regards to making sure this does not happen to any other family with small children or pets and made it clear that I absolutely did not want this model back in my home even if it were to be repaired! After a couple of weeks and numerous calls and emails to dyson I was told that the inspection concluded "moisture in the Vacuum" and that Dyson is not responsible for water damage. I don't acknowledge ever having any liquid around or near my vacuum.
My vacuum is a little over a year old. I can't believe that dyson will not exchange or refund me for this incident! Safety is my main concern and that is the reason why I do not want to have this specific vacuum back in my home. I'm also surprised that there are no safety features regarding over heating.
Clearly it's a malfunction of the vacuum if a little moisture can cause this vacuum to over heat to this extent!
It has now been over one month and no response and no resolution....I asked that the indecent be escalated to higher personnel.
I then spoke to Jacqueline Augustin(quality assurance and agent manager) who informed me that the vacuum will be shipped to Chicago for further inspection by an engineer (which is what I requested initially as I assumed that would be the safe option) and gave me her direct number. Two weeks later no response from Jacqueline and no return calls,she will not answer my calls...I have left numerous voice mails and still no response!
I have been a loyal customer of dyson for over ten years and own two other dyson vacuums.its hard to believe that dyson would even allow me to have this vacuum returned to my home after injuring my child!
03
Sep
Posted by dee
I sent my Dyson off for repair some time ago- still have NOT received it back ! Can you look it up and find out where it is ???
I think the # I have are correct Upright-yellow and purple - for heavy duty- ANIMALS - a " DC 65--MG9 . I NEED THIS BACK ASAP- I 'FOSTER " 15 cats !!!!!!!!
THANKS Dolores Plamondon 21244 F.M. 1283 ( change of address done by COUNTY)
18
Jun
Posted by Foreign body in ear canal
Does Dyson get into medical supplies right now my daughter has a foreign body ball in her ear canal if Dyson made some type of vacuum cleaner that could have sucked the ball out of her ear I don't think my daughter will be losing her hearing right now because at the present time we went to Kaiser Permanente and they could not retrieve the ball from her this present time I cannot believe that there Dyson has not got into medical supplies or the medical field. My phone number my name is Chenntel Henry
03
May
Posted by Queen
My husband purchased a dyson fuchsia hair dryer from Best Buy for 399.00 on April 13 now I see it with a Pink Case. I asked Best Buy if I could return it and get the one with the case but they have a 15 day return policy. They were mean and nasty and I will never shop there again . Could you please send me the pink case? Thank you Cheryl Queen
24
Apr
Posted by [email protected]
I purchased a dyson V slim. I need to get a part for this. I have been trying to get through to someone about how to purChase the part but is it very difficult to get to talk to a person.
The part I need is the part that you open to clean out the dust.
Your immediate attention is appreciated.
