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I purchased a Dyson tower fan on 4/28/2018. After less than a month it stopped oscillating. I called your CS # and was told to bring it to my local UPS and they would box it and return it. I went to 2 UPS stores and was told I had to return it to Main UPS store because they don't handle this.
I called CS again and was told that they would make arrangements to have it picked up, if I could box it up.
I asked how long this process would take and was told 7 to 10 business days.
First, I don't have a box, 2nd I'm without a fan for 7 to 10 business days.
So far I have been trying to resolve this problem for 4 hours and I am no closer to having this resolved.
I've used my gas to drive to 2 UPS stores and spent one and a half hours on the phone. Without a doubt the best fan I've owned( when it worked), Customer service the worst I have ever experienced. It would seem to me that a company that sells such an expensive product
would have better Customer service.


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