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It is impossible to get a customer service rep on the phone at anytime of the day and any day of the week. I called at least seven times a day. I tried holding for hours. Also tried leaving my number several times for a callback and never received any contact from customer service. It was not until I disputed the charge with my credit card that I was finally contacted. I wa returning my vacuum because of poor quality. I know have again been having great difficulty trying to find out when I will receive my credit


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