Posted by Anonymous
Steven from cox gave me the best customer service ive ever received truly a pleasure, all reps ive spoken to responded intelligently and in a timely professional manner.
Cox customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Cox.
26
May
05
Nov
Posted by Anonymous
I have been trying to access cox communications security suite to install virus protection that is included in package . I keep getting error page . I have been calling cox for 2 weeks trying to get this matter corrected . all i get is a bunch of runaround. the last call i made i was transferred 6 times ending up back where i started. tried another time and asked for a supervisor and was told that they would not be able to help me
25
Jun
28
May
17
May
20
Apr
Posted by Barbara
I have been billed over $59.00 and I do not have an account with cox. I have vs it several days ago. I am supposed to be getting a refund back not taking out the money. I fact the money take out was ten dollars over the price I was to pay. I would like my refund asap. Did not expect this bill coming out, it shorted me with funds. I would appreciate it if you will take care of this issue promptly. Thank you for your consideration in this matter. Barb Rollman
07
Apr
07
Apr
25
Feb
Posted by Kyle
Called to report our business phone was out and fed it card machine line. They came and looked at it and said it was a problem outside on the pole. They put a ticket in fir service and said they'd definitely be here by the time we close at 6, never showed up. All day no phone or credit machine. Not good for business really disappointed in service to say the least.
01
Feb
25
Jan
Posted by Celticraven3
I have a 2 (two) page list of LIGITAMENT grievances that have been ongoing for the past 23 3/4 months (twenty three and three quarter months). On February 3rd it will be 2 (two) years. My bill has been outrageous every single month. Last week I reached my limit of patience with Cox. Several calls later, waiting for a supervisor to call me, THREE TIMES, yet I received NO CALL! I am home 24/7, was told they tried to call, but NO ONE CALLED AT ALL. I am not thrilled with any service Cox has provided me to date. Any response would be more than appreciated. Thank you.
13
Jan
06
Jan
31
Dec
Posted by cmnuber
I am very displeased with my customer service call today with Cox. There was some type of mix up in late November. I was never enrolled in Easy Pay, but I noticed a scheduled payment for my next bill. I called and asked to make sure that I was taken off easy pay. I paid my bill that day. I made sure to ask, "NO MONEY WILL BE AUTOMATICALLY TAKEN OUT OF MY ACCOUNT?" And the representative said yes. A week later, December 8th, TWO MONTHS (November, which I just paid and December) of pay were taken out of my account. I immediately called and asked them to return the money because I had asked them to not take out money on Easy Pay. This representative said that a check would be mailed in 4-6 days. I never received the money. Money I was going to use for the holidays. The money went toward my December and January bill. I just received my new bill for January and the balance was 0. I called today, 12/31/15 and none of the representatives could help me with this issue or even answer questions as to why the money was taken out. None of them offered any solutions. I asked to speak to a manager, and the representative said they are TOO BUSY. I don't want the money back, but I feel like you should now how unappreciated I feel as a loyal customer of 2 years.
If this is how you treat your customers, maybe I need to start looking for other providers.
15
Dec
11
Dec
Posted by Anonymous
Ipay extra for internet support,but I can never get to them!! I just tried to get help because I have no internet connection, the person (specialist) came in & assured me I was connected. Went back to phone & tablet & it still was saying NO CONNECTION. I HAVE BEEN A LONG TIME customers & support has go ne to HELL. I payed extra $100.00 for advanced assistance & IF I GET THEM IT IS "I AM SO SORRY BUT I CAN'T HELP" WHAT A BUNCH OF B.S!
10
Nov
Posted by Anonymous
I have had workers come to the house on Tuesday, Thursday and Sunday. They have all been courteous but as soon as they have left, we lost connection to Internet, the TV, and most recently the phone. Since patients can die if they do not reach my husband by phone (which is why the police are often notified when our phones do it work) and we both work from clone and are losing much money by not being able to access Internet, since we have received truly lousy customer service, and since we have paid for Cox services for many,many years and should be seen as Valued Customers , I'd like to respectfully ask you to PLEASE fix the services you are charging us forand refund us for our loss. In the interest of saving lives, please connect our phone immediately.
Robin and Lou Scarcella -
27
Oct
Posted by B. King
To William (Bill) George
Dear Mr. George,
I would like to compliment one of your employees, Rhea Yoder, for the excellent service she provided me last week. Ms. Yoder helped me with my account. Her professionalism and ability to get the job done far exceeded my expectations. On this past Monday, she followed up with me stating that my request had been completed.
Such a commitment to great customer service is to be commended. Please pass on this note and acknowledge Ms. Yoder's excellent customer service at your next staff meeting.
30
Sep
Posted by Anonymous
Their web site is broken ... nothing works, just getting a "ooooops can't find the page requested". Therefore, after waiting on and spending over an hour on the phone yesterday, here I am again ... on hold listing to some aggravating music over and over again. Message told me a 3 minute wait, after 10 they finally came through with a human.
You know, for a technology company, their technology is terribly disappointing. Perhaps a good consultant like me could help them ...
So the first guy couldn't answer my question so here I am again on hold ... (8 minute hold)
Much better today. Yesterday was 4 different people (including elevation on tech levels) and 2-1/2 hours to figure out the Outgoing server number was wrong ... really?
02
Sep
20
Aug
Posted by Anonymous
So disappointed with cox..my promotion ends on the 16sep try to renew a promotion.. So I called the Spanish desk..the guy name Giovanni didn't give me any good options..I asked him that I wanted to keep Internet only ..Giovanni said that's 80 dollars for internet...then I decided to cancelled my service by the 16th sep..he didn't care and said that I need to call same day...then I received I call in English that treat me much better and ask about internet price and said 31 dlls how come ..the Spanish desk gave me a $80 dlls price and in English is only $31....don't really understand the difference thank you I will do business somewhere else
