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I am very displeased with my customer service call today with Cox. There was some type of mix up in late November. I was never enrolled in Easy Pay, but I noticed a scheduled payment for my next bill. I called and asked to make sure that I was taken off easy pay. I paid my bill that day. I made sure to ask, "NO MONEY WILL BE AUTOMATICALLY TAKEN OUT OF MY ACCOUNT?" And the representative said yes. A week later, December 8th, TWO MONTHS (November, which I just paid and December) of pay were taken out of my account. I immediately called and asked them to return the money because I had asked them to not take out money on Easy Pay. This representative said that a check would be mailed in 4-6 days. I never received the money. Money I was going to use for the holidays. The money went toward my December and January bill. I just received my new bill for January and the balance was 0. I called today, 12/31/15 and none of the representatives could help me with this issue or even answer questions as to why the money was taken out. None of them offered any solutions. I asked to speak to a manager, and the representative said they are TOO BUSY. I don't want the money back, but I feel like you should now how unappreciated I feel as a loyal customer of 2 years.

If this is how you treat your customers, maybe I need to start looking for other providers.


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