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To William (Bill) George

Dear Mr. George,

I would like to compliment one of your employees, Rhea Yoder, for the excellent service she provided me last week. Ms. Yoder helped me with my account. Her professionalism and ability to get the job done far exceeded my expectations. On this past Monday, she followed up with me stating that my request had been completed.

Such a commitment to great customer service is to be commended. Please pass on this note and acknowledge Ms. Yoder's excellent customer service at your next staff meeting.


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