Cabela's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cabela's.

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Viewing Cabela's customer service reviews 26 - 50 out of 54
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22
Nov

Posted by Anonymous


on 11/22/14 at 6:34PM

I just called your customer service number to see if I could order a catalog because I wanted to order some things for Christmas the person I got a cold I told me he was covering from someone else on break I can hear operators in the background and asked if I could speak to someone else who could give me more information and he told me no and I asked him when I could call back again that it would be a good time and he told me he didn't know. I don't know what to think of that. I love Cabelas stuff but that's very unprofessional and at this point I still don't have a catalog coming my way. I know that I can order online but I don't have an actual computer only a smartphone and I like to have an on hand book that I can look at. Again I'm surprised FB I'm professional attitude of your worker

25
Sep

Posted by Anonymous


on 9/25/14 at 6:54PM

Went to hamburg pa store today. Took forty minutes to return a twenty dollar item that was defective. Only two clerks working returns. One spent over forty minutes trying to Handel a return of a pair of binoculars. When I was second in line that had not moved for five minutes I asked a clerk if I could speak to a manager. When he arrived he apologized for the delay stating that they only had two people to work returns. And that this problem occurs when ever it rains. There had been showers on this day. I then questioned him that this problem occurs whenever it rains but the store does nothing to alleviate it. He stated that it was beyond his control and walked away. As a long time cabelas customer I find this to be a very poor business practice and that my time was not a concern of the store, along with the other customers waiting in line. I feel it will be a long time before I take my business to your store. In addition I will relate my poor treatment to my many hunting friends. It is a two hour ride to your store and quite frankly there are many stores closer where I can take my business

12
May

Posted by Anonymous


on 5/12/14 at 4:24PM

Really disappointed in the roll mix you sell. It's the lions roll mix. I make yeast rolls all the time and never had problems like I did with your roll mix.
Made dough and used your recipe that was on the box. It was too wet, couldn't knead because of that. Had to drop dough with tablespoonful, it was so wet.
Got that baked, the worst part was the taste. It had no taste.

21
Dec

Posted by Anonymous


on 12/21/13 at 2:55PM

I have had an unpleasant experience with Cabellas .. I ordered a knife and received another item . So I returned the item and called to let them know to please send the knife and they said it would be here by Thursday. I then received an email telling me the knife was on back order.. So I called only to find out the item was showing in stock .. The lady assured me she would get it straight and send it out within 2 days.. It's been well over a week and I have no knife and no communication on their end. So I just called to see what the deal is and they were very clueless and matter of fact. I told them how lacking their service us only to get a caddy "that's understandable" really??? Unbelievable .. Never again!!

11
Sep

Posted by cosue


on 9/11/12 at 2:55PM

I placed an order on line and did not receive an email receipt or acknowledgment of my order. Thinking I had messed the order up myself I re-ordered the same item.

It appears my first order did go through. I received 2 identical items. When I contacted customer service about the mistake I was told
"You checked the "gift" box and so we wont send any email correspondence if the item is a gift."
How absurd is that?

I still want to know my order has been received and I still want a receipt!

Honestly - I dont think this girl was being truthful. I think Cabella's messed up and won't take responsibility. Thats too bad - I refuse to order from a company that wont honor their customers. Certainly I wont order from a company that does not send receipts and acknowledgments to the purchaser no matter where the item is shipped to!

07
Nov

Posted by Anonymous


on 11/7/11 at 10:41AM

Ok, so this is very interesting. Last Feb. I wrote this...

I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!
Anyone else ever have a problem with the rewards card being honored??


I don't know if Cabelas reads this or not but about a week ago, straight out of the blue, I got credited for the full 10x points from last Dec.!! Maybe, they finally sorted it out or maybe they know christmas is right around the corner and I haven't ordered anything from them since this happened. Either way just wanted to let everyone know.

27
Oct

Posted by RJP handyman


on 10/27/11 at 9:03AM

I placed an order online and I have been getting a phone call everyday for two weeks saying my order is on the way to the store. I wish they would stop calling me until the order is in!

19
Sep

Posted by Anonymous


on 9/19/11 at 10:55AM

yesterday, 9/18/11, i traveled 100 miles to the glendale store with the intentions of purchasing one of the storm-damaged pontoon boats-- the one without the motor as i have a 90 hp mercury. another customer and i stood around the show room for 15 or 20 minutes while the salesman was bsing with 2 other people. I heard them laughing about trying to drink beer in 12 foot waves. i went to the customer service and borrowed a pen and paper and went outside and wrote the full description of the boat and assesories and went back in and asked the salesman if there was someone to help me. he replied"im helping these 2 gentlemen buy a boat". these 2 gents were no more buying a boat than i was buying an airplane. I went to my car and as i was leaving i saw these 2 gents leaving with their wives who had shopping bags. i have always been impressed with the help at your store as far back as 1988 when i was in laramie,wyo and i traveled to the sidney, nebr store ---also in the rapid city, s.d. store and numerous times here in az. the thing is ill remember how i was treated the last time i was at cabelas.
keith campbell card#4300230022333407 member since2000.

09
Sep

Posted by BanCabelas


on 9/9/11 at 7:22PM

Cabela's Market's themselve's and the Cabelas card. (phishing for accounts). You are Accepted, you make purchase's have a good standing with making your payments on time.,, then they run a credit check, your credit score is Below 720 Even by 1 (one) point, your account is closed, and you loose the accumulated points.. !!

Is this DECEPTIVE MARKETING PRACTICE'S or worse !,, and I won't say what worse is, but we all know our soldiers are fighting for the freedom against, "worse"

05
Sep

Posted by Gary T


on 9/5/11 at 1:27PM

I lost my credit card on Labor Day. I called the Visa center immediately using the number on my statement. After getting an automated message, I clicked 4 for lost or stolen card. Another automated messageindicated I would be connected toa person but all they could do is cancel the card. If I wanted more information, to click 1. I was never connected to anything and the call eventually went dead. Tried it a couple of times with same results so I tried it without clicking 1. It took me to another autmated message which said my transaction couldn't be processed. I found a 1-800 number on my statement and was told the bank is closed today (Labor Day) so they can't process my request. If anyone finds the card I hope they have fun stimulating the economy. And to think I didn't let it expire when I had the chance.

19
Aug

Posted by Donna


on 8/19/11 at 5:56PM

We just returned from the Prarie De Chein store. We waited for over one hour for them to get a crossbow from the back and set it up for me to shoot. The first person disapeared, forty-five minutes later the second person disapeared, fifteen minutes later a third person asked if we had ben waited on, we told them to forget it, we would go somewhere eles where they were more willing to help. This is not the first time we have had this problem, but the first time we walked out.

07
May

Posted by BB6emry


on 5/7/11 at 10:01AM

The South Portland, Maine Store It sounds as though I am not the only one with problems. I am so upset at Cabella's right now, I purchased a fish finder for my son for Christmas. When he went to pick it up however, they said it had not come in yet, and didn't know when it would arrive. I Afetr 3 times of the same story, I called the manager to see if he could exchnage it for a different one since it had been so long in them getting one. He said they don't carry all the items from all the Cabellas, if but my son wanted to go in and speak with him, he could pick out a different one of a comparible price, I thought this was great. I sent my sone back inh because I live 2.5 hours away, when My sone went in 3 times, they gave him attitude and even when bhe spoke to the manager, he gave him a hard time and told him, I was never charged for the fishfinder, I was and had a reciept, but when I printed it off I gave it to me son as a Christmas present so he could go and pick it up. To this day today the day before mothers day, he went back in to speak with them to see if he got the fish finder in yet, they said I never paid for it and did it online. I did go back and check my account, and have to pay extra money for them to go back and check back so far. I am appalled and will never purchase anything from them again. I hope this doesn't happen to anyone else, I feel like my son has gone through hell with Cabella's and I know I am one mom that is so embarrased that I gave my son a Christmas present that he never got, and really wanted. Don't buy from this outfit, they will rip you off. I have tried everything, the manager was nice, Jim Allen from the store in South Portland to me on the phone but apparently not in person with my son. I had always heard good things about Cabella's, WRONG!!!!!!!!!!!

17
Mar

Posted by Brian


on 3/17/11 at 7:38PM

I have been ordering from Cabelas for over 5 years and then they update their software and will no longer accept my address. I have been emailing and calling them about this since November 2010 and still no resolution, they say the "IT" people are looking into it. I say let's take all our business to Basspro or someone else. I have bought over $ 4,000 from Basspro since. What ever happened to the old Cabelas that used to care about customers?

17
Mar

Posted by Anonymous


on 3/17/11 at 5:59AM

Before Christmas I order $150.00 worth of cuddle wraps. I was told they were the longer ones and they were on sale. When receing them they were the shorter length ones. The lady in customer service took the order and I can't get as much as an apology from her. Did she have to send the shorter ones or call me and tell me she made a mistake and they didn'n have the one I wanted. Sounds like a small thing unless everyone that receives them are over six feet tall. their ad changed on the web site after my bring it to their attention.

07
Feb

Posted by Anonymous


on 2/7/11 at 11:45AM

I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!

Anyone else ever have a problem with the rewards card being honored??

04
Feb

Posted by Lynn Hospelhorn


on 2/4/11 at 11:35AM

Cabelas customer service stinks. It is about the same as a canned message. I placed an order #602374323 on December 9 with a four week delivery. Today is February 4. You do the math. I still haven't received my order. Contacted customer service four times and all I get is excuses and no results.

It is a large order almost $500.00. You would think Cabelas would value such an order. The customer service reps keep saying that it is coming from another company and there is nothing they can do about it. I tell them I didn't order it from another company I ordered it from Cabelas and they should be aggressive and take responsiblity for it. But all I get is that they contacted the other company and they can't ship it. Why doesn't Cabelas take responsilility for an order placed with them.

After 8 weeks I still don't know when I am going to get my order. I will wait one more week and then am going to cancel the order. Last order I will place with Cabelas and am telling all my friends and family not order anything from Cabelas. Cabelas could save money by getting rid of their customer service because they are worthless.

02
Feb

Posted by Deb


on 2/2/11 at 2:34PM

I am SO frustrated. We had a Cabelas Visa forever. Never ever had a problem with the account. Last June they reported, what they thought, was a fraud. transaction. They immed. closed the account and transfered it to a new account. We have yet to receive the new cards. Additionally, we have yet to received access to the $1,300 plus points we accumulated. Had anyone had this happed? If so how did you get it resolved?

29
Jan

Posted by ray


on 1/29/11 at 1:08PM

I bought some hunting pants and a jacket and 9 days later they went on sale for 60 dollars less. I called to ask if I could get a refund. The man on the phone said customer service was closed and to call back later. When I did they said they could not because it was 10 days. I sent tem an e-mail and I never even got a response. I won't buy from Cabela's any more because their customer service sucks.

20
Jan

Posted by tjbomb


on 1/20/11 at 9:15AM

I have had a product on back order for over a month. Every time I call customer service they tell me to call back in a couple days to check stock. When I try to email Cabelas the link to customer service on the site does not work. Unfortunatley, I got Cabelas gift cards for Christmas to purchase my product. Otherwise I would just purchase it from any number of the other web retailers out there that do in fact have my product in stock. No one from Cabelas Customer Service has contacted me to let me know there is an extended wait for this product.

20
Jan

Posted by Eriepa


on 1/20/11 at 8:06AM

Ordered a Zeiss scope online because at the time they ran a 12 month no intereset/no payment special. They called a month later looking for payment and when I mentioned the special they said it didn't apply to my order. They would not resolve it so I sent it back and have yet to be credited for it. Would never deal with them again, too much hassle.

27
Dec

Posted by JACK CLINE


on 12/27/10 at 5:31PM

I WAS SHOCKED AT LARGE NUMBER OF CUSTOMER SERVICE COMPLAINTS YOU HAVE BUT, BASRD ON MY COMPLAINTS WHICH YOU HAVE FAILED TO CORRECT I WAS APPALLED TO SEE SO MANY OTHER COMPLAINTS FILED ON THE INYERNET I AM A LIFE MEMBER OF NRA AND NORTH AMERICAN HUNTING CLUB AND MYSELF AND FRIENDS AND RELATIVES HAVE SPENT THOUSNDS IN THE PAST I HAVE CALLED 3 TIMES AND GETB NOTHING BUT UNMITIGATED B.S. ANSWERS IT IS WAKEUP TIME YOUR ACTIONS ARE UNCOUTH !!! YPUR CUSTOMER SERVICE REPS WORDS/PROMISES ARE NO GOOD !!!

27
Dec

Posted by Eugene E. Huneycutt


on 12/27/10 at 4:26PM

I recently received your,"Same as employee discout," sales coupon. Somehow it got misplaced when discarding christmas wrappings, etc. I went to the Glenndale, Az., location this day to continue more shopping and take advantage of your sale. On arrival the two employees at the entrance didn't know if you were even having a sale. Great management. They summons another floor manager who refuse to be of any assistance to me relative to issue. I ask if he would check your computer and see if he could provide me with a replacement coupon. All he would say is, "I can't". I tried three times and got the same results.(none) I think I've purchased around ten firearms, perhap twelve, from this location, including three during this month along witha fly fishing outfit. I just want to know how to return these firearms and recieve my refund. I can spend my money at Bass Proshop, Sportsman warehouse, etc and I've discouvered, I can purchase the same items for less money then your sale. I do a lot of hunting and fishing and I don't have to spend my money with Cabela's. From this day forward, I will not go into another Cabela's. You have my email address and I insist on returning these items. Please remove me from your computer system, in that I'm no longer interested in spending my money with your company.

22
Dec

Posted by Anon.


on 12/22/10 at 11:54AM

After I placed an order online for $1400, and having my credit card charged, Cabela's didn't ship. All I got was an email saying my card was declined. What? Turns out, they didn't include sales tax in the order, and tried the whole amount (PLUS TAX) on my card again. The customer service to resolve this issue is a joke. No one would help get the product shipped to me, and the balance on my card was taken up by the inital charge! A week later, the funds were released, and I'm purchasing from another company... but no longer in time for Christmas.

20
Dec

Posted by Anonymous


on 12/20/10 at 8:08PM

Had a problem with Cabelas VISA. Got a note in the mail today from my cable co. I have my account set up to pay automatic each month from my VISA. My card had been declined and now I owed the cable company an extra $25 on top of my normal fee due to the decline.
I get on the phone with Cabelas to resolve the issue. Find out Cabelas put my card on hold. Why, I asked? Because I tried to buy something online and they couldnt talk to me to confirm it was me. Fifteen days later the cable co tells me my card is on hold, not they people at Cabelas. They call you once, no mail, no follow up calls. The bill I've had drawn on this card for litterly years is declined but its my fault for not knowing my card was on hold.
Tough cookies on the extra fee by the way. It not our fault, we called you.
The punchline is I had a credit balance on my account for more than the monthly draw was. They were nice enough to send it to me when I closed my account because nobody would help with the declined fee.

11
Dec

Posted by Anonymous


on 12/11/10 at 7:39AM

I just received an order from Cabela's that I had purchased as a gift. The box came with the name of the item all over the box, so since I was working yesterday and my husband was home, he knows what was in the box-no surprise at this point. Please, if you are ordering a gift, ask them to place it in a box that doesn't reflect what the item is in the box. I didn't check the gift box while ordering because I didn't want to pay for wrapping-big mistake on my part. This is the first time that I ordered from Cabela's and I'm sorry to say that the item is great, but the customer service was not what I expected.

Viewing Cabela's customer service reviews 26 - 50 out of 54
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