Posted by magnusdoofus
Surprisingly, I received terrific service. I had a problem with my MFC7430 and called this number for help. The technician found a solution, walked me through some processes, and, voila!, no more problem. Couldn't be happier.
Brother International customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Brother International.
12
Jul
28
May
27
May
27
May
18
May
Posted by brotherprinterhater
I have a MFC-255 and is the absolute worst ever, after thinking that ink ran out, I went to purchase all these expensive ink cartridges. I insert them in the printer and all the colors work except the black and I really needed 2 print out my boarding passes for my flight this morning and that was awful so I have to go2Kinko's and I barely used this piece of crap ...wow
10
May
Posted by Edward O.
Following the instructions of dialing this number and saying "operator" actually got me a sales rep, but she transferred me to tech support and I was very pleased with the result. Like many tech support depts, I got a rep with a strong accent, likely Indian, and a fair amount of script ("I understand this is distressing, Mr. Edward....")but I got a rep who was patient and correct! Admittedly, removing and reinstalling the drivers might have been a no-brainer, but I certainly didn't do it till she told me to, and, most important, it worked!
28
Apr
21
Apr
Posted by [email protected]
I purchased the brothers MCF 7225N in January 2011. This is the worse printer, fax machine I have ever purchased. This machine was expensive. It was not worth the money and the quality of the print is the worse. The machines does nothing but make blotches and ink marks all over expernsive letterhead. The machine is very messy with the ink in the machine. In addition the machine does not use all of the ink in the cartiage before it has to be changed and then it requires a drum every time making it very expensive to operate.
I will be buying another machine and it will not be a BROTHERS....I will be throwing this machine in the garbage because its not even good enough to donate. In addition I contcated Quill where I purchased the machine and they requested I contact Brothers. Brothers customer support was rude and did not eve speak very good english. He was hard to undrrstand so he thought that by talking louder to me it would work. He told me I purchased an out dated machine from Quill and that I should contcat them. RUDE AND NO HELP....Dont by the Brother MFC67225N multi-function machine it is garbage and Brothers in not a good company.
14
Apr
12
Apr
Posted by Anonymous
I HATE my Brother printer, model MFC-6490CW. It is buggy, jammy, bad interface to add paper, sucks up print cartridges at a wholly unacceptable rate. It has been nothing but problem, after problem after problem. Installing it and getting it to work was a battle, the wireless printing feature (whole reason I bought the thing!) has never worked. Talk about a regretted purchase. Today, with a work report due immediately, I have an "unable to print 70" error code. This is the LAST STRAW. That on top of having to create an account to get online customer service is just completely unacceptable. Do not buy!
03
Apr
Posted by me
Wow trying to setup this wireless printer ALL DAY now.... and I am an IT guy... brother must really suck. Sorry guys tried your support (to the comment below me "its free"... so are alot of things that suck and are useless... great, guess I will hold for an hour to speack to someone that has absolutly no skills with either english or a computer.) and your support needs support, or training, or a working product to represent. thanks for nothing.
09
Mar
Posted by Anonymous
if you're looking for the brother customer serv number,you dont have to google it or something,just look at your manual and it's there..if your complaining about the hold,the answer rate will depend on how many are waiting on the line..good thing about brother is that even your machine is out of warranty already,customer serv is still free unlike w/ other brands.
18
Jan
06
Jan
03
Jan
11
Dec
Posted by Kris
I have an MFC-495 and wish I hadn't wasted a lot of time and money; wanted a wireless and even hiring a TEO, the wireless feature does not work properly. Of course brother did not send a double-ended USB cord, costs less than $2.00. Finally found one online to order and wired it; it still does not work properly and have been waiting to talk with Cust. Serv. about 25 mins. now.
08
Dec
Posted by Kylie
i have a sewing machine by brother i soend 500$ on. ive had to return it to the company 4 times so far, and yet again tonight it broke again, customer serveice wont do anything else to help me and my warrenty is almost up. they told me im basically screwed., POOR QUALITY products and poor customer service> NOW IM OUT $500.00 AND HAVE TO PAY FOR A PRODUCT TO GET FIXED THAT WAS NEVER REALLY FIXED THE WHOLE YEAR I HAD IT.
23
Nov
Posted by Anonymous
I called Brother's Technical Support to obtain a Driver for Windows 7 for my P-Touch QL-500. (I had been operating with Windows XP) My call to Brother International in Montréal was automatically routed to a firm in New Delhi, India which advised me that they would not download the new driver unless I purchased (from them) their virus protection program. I suddenly realized that apparently, in my opinion, Brother International lacks integrity.
01
Sep
31
Aug
Posted by Anonymous
I have been on hold for over 49 minutes and no one is answering still. I am going to return my product tomorrow because this is the 3rd time I have called today, morning, afternoon, and evening, and the non-existent customer service is simply unacceptable, especially with a technical product.
20
Aug
12
Aug
05
Aug
Posted by Anonymous
I called on my mfc-7840w a man who could not speak much english asked me to slow down when i spoke to him because his english was not very good! i gave him my ser. no and he said that he would call me back in ten min. its been over 20hrs and still no call! so now im on hold again for 15min.
13
Jul
Posted by Anonymous
Just got a new Brother MFC-490CW printer and had it hooked up and running wirelessly in no time under Ubuntu. Everything was great except that I would not print black.
Called this service number and spoke with a nice lady down in Mephis who had me do a "deep cleaning" from the control panel. And as that didn't fix the problem, she's shipping me a new machine.
Top Notch.
