Read the reviews below to see the experience other people have had when dealing with customer service from Brother International.
My experience with their phone customer service makes me want to throw my printer in the garbage and pay the premium to use print shops from here on out. The initial operator took (a lot) of my information for her file, then proceeded to put me on hold for 50 mins - I finally gave up, I'm just going to send my fax at the local print store. Why take all this information if you don't bother to offer a call-back service? I don't mind waiting until an agent is free to call me, but nearly an hour listening to hold music is a really disrespectful way to treat customers. I won't be buying another Brother product.
I have a Brother printer/scanner/copier. I continue to have problems with the wireless setup. Brother online tech support is of little use. I have called, at least 4 times the corporate office in New Jersey. This time, I reached the receptionist who connected me with "escalated customer service" in the Presedent's office. An hour and half later I received a call from someone in the President's office who said they had no idea what "escalated customer service" was. He would not / could not refer me / transfer me to another dept. for help. I called back and got the same receptionist and told her what had happened. She laughed.
OMG are you serious. I brought a Brother printer Friday afternoon and am having trouble with iOS set up. I called until 9:00 pm that night but was on hold more than 1 1/2 hours until they closed. So I got up early this morning (East Coast 7:00am) only to get the recording that they are closed until Monday. Live chat is even unavailable. This is 2016 and are you serious. No wonder they can offer lifetime support, no is there so why not offer it. They aren't paying anyone. I will never purchase another Brother product of any kind and will spread the word. In fact, as soon as Office Depot opens, they will be the first to hear how bad the support is. I don't know if the printer is any good or not and will never have the chance to find out. Next time go with Canon or HP for sure.
This place is an absolute joke. I called customer support yesterday to get updated (SDS) Safety Data Sheet information and the customer service rep had no idea what I was talking about. I wasted 10 minutes of my life trying to explain to her what she should have already known only to have her act like she finally understood what I needed and she ask for my email address so she could send it to me.....guess what? Never received an email. That was her way of blowing me off. Here's a hint Brother...either train your damn staff or close down your customer service phone number. I'm embarrassed for you.
Your Customer Serviced is not what it should be.
I get the impression that as long as you are making a good profit you don't care about the customers. Otherwise you would do much better than the present service available.
Please Provide service personal in North America that way the folks can understand our situation and problems much better than someone half way around the world
30 -60 minutes for support. I had a few simple questions and gave up waiting. I tried 6 times at different times of the day and night. All were the same results. I will nurchase another Brother product...not worth the wait times. BTW, once or if you get through, you can not understand a word they say and all they do is apologize for everything. SWITCHING TO DELL OR HP
Brother has THE worst -customer service. I was seeking assistance for instructions on how to set up wireless service for my Multi-Function Brother product model MFC-J450DW. After a 40 minute wait, the service technician admonished me because their system connected me to them (the hardware department) after I stated the correct model number. He offered to transfer to the correct department, and to a supervisor after I indicated to him -he may ...want to advise his supervisor: their customers are required hold for 40+ minute only to be informed their system routes customers to wrong departments. He indicated I would have to wait additional time to be connected to the right dept. After an additional hour wait, the technician was far more polite than the 1st, but ultimately after 2.5 hours on the phone, most it waiting for "Customer Service" he informed I would need to be contacted the next next day by support services located in the Philippines.. In summary, their customer support and service is just awful, plain and simple. If you are looking for an all in one printer/Fax/ copy/scan device, I would strongly recommend you choose another company altogether.
Brother Is The Worst Printer I"ve Ever Experienced- And I Thought Hp Was Bad.
Model # Mfc-j870dw
Here Is What This Printer Does
Sucks Ink- I Have Paid More In Ink Than I Did For The Printer Itself
Never Connects To My Internet
Has A Mind Of It's Own- Acutally Printed Double Sided, This Is A Way To Suck Ink Even More
Unreliable Printer- Always A Paper Jam Problem- I Have A Problem Everytime I Print!
Stresses Me Out All The Time When I Need To Print Business Documents- I Hold My Breath Everytime I Press Print..................really..................
I Guess Brother Is Good At Fleecing The American Public Based On Greed- Selling Cheap Printers That Sucks Ink And Your Wallet- Nice Company.........
I Will Never Ever Buy Or Recommend Brother- In Fact Going On A Personal Crusade To Tell My Enitre Biz Network And Nieghborhood To Stay Away. I May Go To Office Depot And Sit In The Printer Aisle And Tell Everyone To Stay Away- The Worst Product I Have Ever Purchased!!!!!!!! Out Of All Types Of Products I Have Purchased- I Just Picked This Printer Up And Dropped Kicked Out My Porch- It Was My Pleasure Taking A Hammer To This Pathetic Product-
My printer was also not printing, I tried a lot to fix that but unable to fix. At last I got this link http://www.free-customer-support.com/brother-printer.html I just visited and made a call on their toll free. I got instant help from a certified technician to fix my printer.
My experience was totally positive. I said "Operator" during the introductory message, and someone picked up after 2 rings. I told him my problem, he transferred me to the right support person and they got my printer back on line in about 3 minutes. This was one of my best customer service experiences.
The customer service was absolutely awful! The printer isn't even good, it only works sometimes. My printer was saying it was out of paper when it had plenty of paper. I searched for help online and did everything I could to try and fix it and nothing worked. I waited for over an hour for an answer from customer service, and when they did finally answer, they told me all the things I had already tried and then left. Horrible.
They have the worst warranty policy ever! I am having my machine replaced because of an error and in order for them to replace they said that they need a credit card number for security in case I don't send the malfunctioning one back. Ok I can under stand that (but I don't like it). So I give them the number and I noticed later that day they charged the $50(before my printer was even sent out). Now I get my new printer and immediately pack up the new one and send it back. 3 days later I noticed that my money still has not been released. So I give them a call and after waiting for an hour to have someone pick up the phone, this is what they said.
Yes we have received your machine but we will not release the $50 back to you for 10 business days.
Its my money you have your machine why in the heck do you need 10 business days to give me my money back.
Needless to say I am angry over the whole thing and I will not ever buy another brother product again.
I'm interested in purchasing a Brother 3400 word processor? Do have any in stock that you could sell me. It has to have a 3.5" diskette holder/takes brother correctable 1030 film ribbons(Wp 3400 daisey wheel).How much would you sell this to me for?
Please contact me at my E-mail address:
I have never had a worse experience with a printer purchase choice and customer support service ever. I bought a MCF-J415Wand had to bring back the first one because it wasn’t working at all. Brought home a new one (same model) I exchanged for the original and from the start I had trouble with paper jams and the printer eating through, the most expensive ink I’ve ever had to use, at an incredible rate. This particular model has a terrible feature in which the device starts to clean itself every time it’s turned on, that can not be disengaged, so it wastes more ink then one actually gets to make use of. The ink cartridges (LC61) seem to empty right away as if they barely contain any ink at all. In less than two years, I spent several times over more on ink than the printer itself was worth and I hardly even had a chance to use it because of my frustration at the cost to replace the cartridges, which I don’t even get to make proper use of. Also, it’s made in such a way that, if one color seems to run low, than not only can you not print, but you can’t even switch over to use any of the other features such faxing or scanning.
And today, after having just replaced all four ink cartridges, the printer would print nothing but blanks. I’m sorry to say this, but I proceeded to call customer support(which wasn’t the first time by the way) and the technician had absolutely no clue how to do his job. He kept putting me on hold every minute or so to refer to his on screen manual. He had me run two deep cleanings which completely finished all for of my brand new cartridges and still he wasnt able to solve my problem. In the end, he only managed to leave me with a printer that isn’t of any use to me and he succeeded in burning a hole in my pocket worth $54 dollars.
As you can imagine, I asked to speak to his supervisor at this point and she told me he couldn’t help me any further until I replaced the ink so I can continue to be troubledshooted. I told her I was dissatisfied and had trouble with the product from the very start, where it wouldn’t print properly and all she offered in return was to inform me that I was out of warranty and to tell me that she couldn’t be of any further service to me but that I could pay out of pocket to have an ill conceived product fixed at a Brother’s repair shop.
She flat out refused to try to work with me in good faith in order to honor and/or rectify the damages the tech’s troubleshooting cost me, as he never warned me that I would be left with no ink after his master cleaning prompts. After the first of his directions to run the cleaning I informed him that my ink levels were down by half, all while sounding very upset, yet he still had me do a second run, at which point the printer notified me that ink level was basically nonexistent leaving me with all my ink wasted and a useless printer on my hands
After this whole aggravating and very upsetting experience, it had changed my whole intention of ever buying a printer or any other product, for that matter, from Brother. I am also readily inclined to suggest the same to others in the future.
Worst printer ever! Worst customer service ever! I bought a MFC-J5910DW in May. Starting doing my Son's wedding invitations. It took three separate days to print these. I also had to buy two more boxes of invitations because this printer ruined about 45 invitations and 50 rsvp cards. That is a lot of extra money to spend when the printer does not do what its specifications say. I even got one email response that said I should feed them in manually. No where in your specifications does it say or mention. Really, hand feed? I am a Graphic Designer. This is my business printer. I need one that works. I should not have to call in to you when you don't fix my paper jamming isues. I also forwarded pictures of the
Don't buy Brother. This MFC-J5910DW is hands down the worst printer I have ever had the misfortune to buy and own. Constant paper jams, does not do over half of the written specs it shows. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!They will not honor their warranty and refuse to let me exchange this printer for a better one. I am not sure that is possible. One very unhappy Brother customer.
