Posted by Tom
Your info is wrong. There is no way to speak to a live person without a Gateway ID. Pressing 1 and 0 at the menues does not work.
AuthorizeNet customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from AuthorizeNet.
04
Feb
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Jun
29
Jan
Posted by Findanother!
Diabolical customer service. I wanted to give them my online business - they started charging me before we even got open, then said that all the documents I sent, and sent again, were caught up in a 'Spam Filter' and meanwhile, can I still pay for the 'gateway' - you must be joking - - is my opinion of them! Stay clear.
10
Dec
Posted by Anonymous
This is like the Twilight Zone. I call the number. It asks for a Gateway ID, but I can't get it because I apparently don't have the right password. I try to change the password and the email I get says to click a certain link. So I do, but it asks a "secret question" which I have no idea about. Since I always use my pet's name, the "person I first kissed" causes me to draw a complete and utter blank. So I can't change the password. So I look on the site to talk to a person. However, the directions to do just that don't work. So I try to chat - surprise! I can't find the link for the absolute LIFE of me, though the page says I can chat. Come on, I should be able to do this by accident. Otherwise, a person like me ought to be in your website QA department. This experience has been a complete and total waste of time.
25
Sep
Posted by Anonymous
Having learned that authorize.net cut off credit card processing for a highly reputable gun shop, Hyatt Guns in Charlotte, NC specifically due to the fact that it lawfully deals in firearms, I will now be boycotting any merchant which uses authorize.net and letting them know why I am unable to purchase from them. I just left such a message for Lucky Gunner.
03
Jul
Posted by sm
This is ridiculous, what a way to celebrate the holiday! What are we suppose to do, just wait for them to fix the problem, this is crazy! What if the outage continues for the next couple days? They don’t know what money means to people? For an online store, if we cannot process credit cards, we are lost. No sales, no money, no jobs……I really hope that they will compensate us somehow.
03
Jul
03
Jul
03
Jul
Posted by bluemarlinworldcup
WOW, Unreal!!!! The amount of money that everyone is losing is horrible. For a business of this size and magnitude you would think there would be an off site data center where they have everything backed up and could flip a switch to restore normal business hours with in a reasonable time frame.
03
Jul
Posted by thecatandkittenstore.com
As noted below, this is true, AuthnAuthorize.net has been down since last night, which explains our "NO SALES" coming in to our web.
I would think that they would have a backup system in case of fire of emergency but this is not the case, unfortunate for us and the rest of the 200,000 plus merchants losing business this weekend.
AS most of us are PPC advertising and losings monies, I would recommend everyone to call Monday to Authorize.net and ask to be reimbursed for PPC paid via Search engines, we will as we will demand satisfaction.
I hope you find this info useful, yes, they had a fire and they will be back online in a few hours, give or take .....Lord only knows, time to take advil....
Note: we are certainly disappointed in the lack of customer support and care Authorize.net represents even tho its a holiday, this does not show to us a good business ethic....
03
Jul
Posted by AlInTampa
Additionally, if they did have a fire, and it affected their web presence and emergency technical support phone lines, this is the reason one cannot get through to them. However, they certainly, without question, need backup tech. support and customer service located in a different location other than Seattle, Washington. An total no-brainer. Not everyone knows to go to Twitter...obviously.
03
Jul
03
Jul
03
Jul
03
Jul
03
Jul
03
Jul
Posted by Anonymous
We'll be looking for a new gateway as well. Lost way too much business already this morning.
It would be different if they cared enough to call the customer service reps in to talk to us... just goes to show you that when some of these places get too comfortable they forget who pays their bills... us Merchants do!
03
Jul
Posted by Extrmely Upset Customer
Additional phone numbers for authorize.net that accept messages.
425-586-6000
Administrative Contact, Technical Contact:
Diekmann, Kathleen [email protected]
CyberSource
1295 Charleston Road
Mountain View, CA 94043
US
650-965-6000 fax: 650-965-6826
03
Jul
03
Jul
03
Jul
Posted by Anonymous
I'm in the same boat as you other three people… our credit card transactions are timing out, www.authorize.net is down, and the phones are unreachable.
On our busiest check-in day of the year (pet boarding facility), we are resorting to taking customers' card information on file and hoping that they are valid.
Not impressed with Authorize.Net today.
03
Jul
Posted by Sara
Very unhappy with the down website, not functioning phone lines and lack of any kind of customer service on a Holiday Weekend. I hope the staff enjoys their day off as I am sure they will be scrambling on Monday to try to save what customers may be willing to give them a second chance.
03
Jul
03
Jul
Posted by alyanm
Generally I find that they are helpful and responsive when I contact customer service through online chat method. I don't usually contact them by phone. Today they seem to be completely down, even their website is not working -- so of course the phone lines are slammed. Anybody know what's going on over there today?
