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This is like the Twilight Zone. I call the number. It asks for a Gateway ID, but I can't get it because I apparently don't have the right password. I try to change the password and the email I get says to click a certain link. So I do, but it asks a "secret question" which I have no idea about. Since I always use my pet's name, the "person I first kissed" causes me to draw a complete and utter blank. So I can't change the password. So I look on the site to talk to a person. However, the directions to do just that don't work. So I try to chat - surprise! I can't find the link for the absolute LIFE of me, though the page says I can chat. Come on, I should be able to do this by accident. Otherwise, a person like me ought to be in your website QA department. This experience has been a complete and total waste of time.


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