Posted by Tom
Your info is wrong. There is no way to speak to a live person without a Gateway ID. Pressing 1 and 0 at the menues does not work.
AuthorizeNet customer service
We hope to provide a complete resource for AuthorizeNet customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for AuthorizeNet.
- How to reach a live person:
- Press 1 at first menu
Press 0 at second menu
- Press 1 at first menu
- Hours of Operation:
- Monday through Friday, 6 AM to 6 PM Pacific time
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
04
Feb
23
Jun
29
Jan
Posted by Findanother!
Diabolical customer service. I wanted to give them my online business - they started charging me before we even got open, then said that all the documents I sent, and sent again, were caught up in a 'Spam Filter' and meanwhile, can I still pay for the 'gateway' - you must be joking - - is my opinion of them! Stay clear.
10
Dec
Posted by Anonymous
This is like the Twilight Zone. I call the number. It asks for a Gateway ID, but I can't get it because I apparently don't have the right password. I try to change the password and the email I get says to click a certain link. So I do, but it asks a "secret question" which I have no idea about. Since I always use my pet's name, the "person I first kissed" causes me to draw a complete and utter blank. So I can't change the password. So I look on the site to talk to a person. However, the directions to do just that don't work. So I try to chat - surprise! I can't find the link for the absolute LIFE of me, though the page says I can chat. Come on, I should be able to do this by accident. Otherwise, a person like me ought to be in your website QA department. This experience has been a complete and total waste of time.
25
Sep
Posted by Anonymous
Having learned that authorize.net cut off credit card processing for a highly reputable gun shop, Hyatt Guns in Charlotte, NC specifically due to the fact that it lawfully deals in firearms, I will now be boycotting any merchant which uses authorize.net and letting them know why I am unable to purchase from them. I just left such a message for Lucky Gunner.