Audi customer service

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Customer Service

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Phone: 800-367-2834

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  • Hours of Operation:
    • Mon-Fri: 8am-8pm ET
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User Reviews

03
Oct

Posted by [email protected]


on 10/3/19 at 1:45PM

I just bought my second Audi from the Paul Miller dealership in Parsippany, NJ with the help and assistance of a sales person whose name is Peter Wendell. We bought an A7 this time; my previous car was an A6. My wife and I believe Peter to be trustworthy and a very knowledgeable salesperson. Peter is very good at directing us to the "right" car. He is very helpful in explaining the options and helping my wife choose the right color. We believe when Peter gives us a price quote, either for a new car or for a trade it, he is doing his best for us.

25
Nov

Posted by Bobbie


on 11/25/17 at 6:33PM

I had bought a used Audi in the early 90's. I believe it was a Audi 5000 Sedan. Silver, 4door, sunroof. I loved that car. Do you sell them anywhere or lnow where I can find one.

17
May

Posted by audi a3 wagon 2006


on 5/17/16 at 8:27PM

I have a couple of problem s with my Audi a3 2liter wagow 1epc loosing power just about got in an accident not knowingly my car had lost power and engine light comes on can't use my car it is just parked up.because I am not fincinally OK.I am on disability I don't get much was my mom car after she past away I got the car

14
Aug

Posted by Anonymous


on 8/14/15 at 4:26PM

this is my third try to put a compliant in to Audi I own and 2014 Q7 TDI and the engine light is on code 8191
I called Audi in Bend OR and was told they may be able to look at it Aug 31
I have to drive 171 miles each way and not sure it can be looked at plus two weeks with out any information in regards to the nature of the warning light. (no car) Web says heat senser. I have canceled our order in Rancho Mirage for new A7 and will not be purchasing any more Audi's just order Mercedes CLS and it will arrive not much longer then your service appointment.

22
Feb

Posted by Last Audi


on 2/22/15 at 11:14PM

Bought a Certified Audi A4 in July for 43K then paid another 4.5K for extended warranty. In Dec right after an oil change the car started over heating. My wife stopped by the Audi of Bellevue WA and they replaced thermostat and while my wife was there the service advisor stated the car was close to the 50K services check and "This is a required servicing". I had just had my oil changed a few weeks prior, but since this required she had it done. They charged her $850 to for the service and only they I can really find they did was change plugs that weren't bad and check belts and hoses. The Service advisor said that he credited us for the oil change in the bill. This is crazy. I complained to the Audi GM Lisa Hess and she added they lubricated things like the sun room std on these 50K servicing(that makes it worth it. They also stated the car need all new brakes and rotors. The pads were down to 1mm.Now my bills is $2300. The brakes according to my paperwork from the Audi Dealership in Seattle stated the car had 11m just months earlier. I find out the brake light is suppose to come on at 3M(no brake light came on). I asked Lisa several times to explain this and she never gets back to me. I feel this dealership is not honest. And why can't they answer my question. We have spent so much on a certified cars that seems to be a money pit. When asked why do they say it is required 50K servicing when each time they answer oil change to protect warranty. They knew my oil had just been changed. This is Audi way of good business practices. A GM that refuses to answer the phone or return a call. Pathetic !!!!!!!!!

The last Audi I will ever own.

View all 22 Audi customer service reviews »
Customer Service Ratings

Based on 217 votes.

3.6

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Audi customer service news
Audi building a charging infrastructure to support the launch of its e-tron

Audi USA has partnered with Amazon Home Services to supply and install 240-volt charging systems in e-tron buyers' homes. A choice of 11-kW or 22-kW installations promise recharging times of 8.5 or 4.5 hours respectively. Owners could also hook up ...

Audi Is Working on a New RS Q3, and It's Coming to the US!

When Audi added an RS model to its popular Q3 lineup, a winner was born. Stuffing the turbocharged inline-five straight from the TT RS under the hood of its mild-mannered crossover, Audi created an extraordinary sleeper. And the automaker will be doing ...

Audi Twin Cup 2018: world championship trophy goes to France

The teams demonstrated in concrete challenges how they use the new, flexible core service process to provide individualized customer support. The technical ... impressively. The service technicians and advisors from the USA followed in third place.

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