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Bought a Certified Audi A4 in July for 43K then paid another 4.5K for extended warranty. In Dec right after an oil change the car started over heating. My wife stopped by the Audi of Bellevue WA and they replaced thermostat and while my wife was there the service advisor stated the car was close to the 50K services check and "This is a required servicing". I had just had my oil changed a few weeks prior, but since this required she had it done. They charged her $850 to for the service and only they I can really find they did was change plugs that weren't bad and check belts and hoses. The Service advisor said that he credited us for the oil change in the bill. This is crazy. I complained to the Audi GM Lisa Hess and she added they lubricated things like the sun room std on these 50K servicing(that makes it worth it. They also stated the car need all new brakes and rotors. The pads were down to 1mm.Now my bills is $2300. The brakes according to my paperwork from the Audi Dealership in Seattle stated the car had 11m just months earlier. I find out the brake light is suppose to come on at 3M(no brake light came on). I asked Lisa several times to explain this and she never gets back to me. I feel this dealership is not honest. And why can't they answer my question. We have spent so much on a certified cars that seems to be a money pit. When asked why do they say it is required 50K servicing when each time they answer oil change to protect warranty. They knew my oil had just been changed. This is Audi way of good business practices. A GM that refuses to answer the phone or return a call. Pathetic !!!!!!!!!

The last Audi I will ever own.


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