Posted by Aklambert67
I purchased almost $1000 worth of clothing through American Eagle in a 2 weeks period. One shirt was defective color wise after wearing one day after I received the order. I returned it but never got a refund, no explanation, no shirt, no money, no communication from AE.com. I called corporate and got the worthless customer service supervisor who told me the shirt tag item number doesn't match my order receipt and that it was manufactured in 2015. Like I was trying to return a shirt I wore for 2 years. I tried explaining that all they have to do is look at the picture of the shirt on my order that I placed only 1 week prior and this particular shirt didn't even exist in 2015. It was a new item but he just kept repeating the same thing. So they keep my money and the product because their manufacturing plant made an error when sewing in the tags. Nothing like accusing a customer that spends A LOT of money in their stores of fraud. They'd rather lose thousands in sales in a year rather than refund $30.00. And nothing like accusing a customer of fraud!!! Then the supervisor refused to transfer me to someone else higher up. He's the top...really a CS supervisor is the top of the company??? I called 4 additional times in 4 days and was assured that someone would call me back who was above him because his answer was not satisfactory to me. Never heard back...no product, no refund. Since when is it the customer's responsibly to eat the cost of a manufacturering error?? LOST A LOT OF MONEY PISSING OFF THIS MAMA!!!!
