Flag American Eagle Outfitters Customer Service Review

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I tried to place an online order. The order wouldn't go through saying that they didn't offer delivery in my country, the United States. They charged my bank account though. I called two different times, the first time I was told i had to wait 3-5 days for the authorization hold to fall off of my account. The second time, I was transferred to someone who was supposed to help. Her response was to call my bank via three way call and tell them to remove the authorization hold. When a banker got on the line, she was gone, making me look like a liar. Now, my bank won't help me until 10 days have gone by because it looked like I was trying to scam AE. So, instead of having a 5 day hold, I now have a 15 day hold on an order that didn't go through. I am a single mom and this was part of my kids school clothes money. AE should be horrified at their customer service; I am.


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